Co-Managed IT Services

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Co-managed IT services from a team you can trust

You’re trying to manage your IT in-house but struggling to find people with suitable skill sets. A drain on your resources, time-consuming, and you feel further away from your overall business goals.

You also need someone you can trust to keep your systems running smoothly, allowing you to focus on more significant infrastructure projects as your business grows.

You need a team you can trust, competent and highly skilled in these areas.

We’ll provide you with a team of specialists who will work closely with your internal IT department, satisfying all your needs. We’re here to help you fill the knowledge/skills gap and give you back the peace of mind that comes with knowing your IT is in safe hands.

Our services include

Co-managed IT support plans typically include offloading some of the day-to-day tasks, such as help desk support or managing backups. Freeing up your internal team so that they can work on bigger, internal infrastructure projects without affecting your customer base or end-users.

Other services that may be included are:

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What are co-managed IT services?

Co-managed IT services are when a business outsources some of its IT needs to a Managed Services Provider (MSPs) but still keeps an in-house IT team. Allowing enterprises to add specialist skills from an MSP to supplement the skills of their internal team.

For example, if a business has in-house IT experts in networking but lacks expertise in cybersecurity, it can outsource cybersecurity services to an MSP. Co-managed IT services allow companies to tailor their IT solutions to meet their specific needs.

This flexibility can be a significant advantage for businesses, as it allows them to focus on their core competencies whilst servicing their IT needs.

Who uses co-managed IT support services?

Co-managed IT services are growing in popularity as they offer a way for businesses to get the most out of their internal IT team.

By partnering with an external managed solutions provider, businesses can fill any knowledge or skills gaps on their team, provide business continuity, and get access to additional resources for holidays and resource cover.

This service model can also be helpful for short-term projects, as they provide a way to outsource support without hiring a full-time employee.

What is a co-managed IT plan?

A co-managed IT plan is an IT plan whereby a business chooses what IT services and skills to keep in-house or send to an outsourced IT partner to manage.

A co-managed IT plan typically offloads some of the day-to-day tasks, such as help desk support or managing backups. Free up your internal team so they can work on internal infrastructure projects without affecting your customer base or end-users.

What are the benefits of co-managed IT?

There are several benefits to co-managed IT, including:

Flexibility

Co-managed IT services allow businesses to tailor their IT solutions to meet their specific needs, allowing you to focus on your core competencies whilst outsourcing other IT requirements.

Cost-effective

Co-managed IT can be a cost-effective solution for businesses, as it allows them to outsource specific IT tasks or services without hiring full-time employees.

Increased efficiency

By partnering with an external IT provider, businesses can fill any knowledge or skills gaps on their team and get access to additional resources for holiday and resource cover. This increases efficiency and productivity within the business.

Improved customer service

Co-managed IT services can improve customer service, leading to happier customers and improved customer retention.

What are the challenges of co-managed IT?

Some challenges can come with co-managed IT, such as:

Communication

Co-managed IT can sometimes be challenging from a communication perspective, as you must manage expectations between the existing team and the external IT provider.

There needs to be a clear understanding of who is responsible for what to avoid duplication of work or confusion.

Cost

Outsourcing IT services can sometimes be more expensive than keeping them in-house, depending on the provider. It’s important to compare pricing and services before making a decision.

 

Change management

Any changes to the IT infrastructure can be challenging to manage, especially when working with an external provider. There needs to be a clear plan for testing and implementing any changes.

Seamless integration

For co-managed IT to succeed, the in-house team and the external IT provider must work well together. There needs to be a seamless integration between the two groups for projects to run smoothly.

Security

When outsourcing IT services, security is always a concern. Make sure you partner with a reputable and trustworthy provider with experience managing sensitive data.

What our customers say…

“I cannot praise TechCare enough. The entire process from start to finish was smooth and seamless.

The team on the day did a fantastic job, worked within our requirements and were very tidy.

They communicated well with us and were understanding when I didn’t have the technical answers and were patient whilst I tried to find out.”

Zaina Ishaq, Carwow Community Manager

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“One of the main benefits we get from using TechCare is their personal touch, their friendly character and service and because we’ve been with them for so long we know their faces, we know who we’re talking to, and they’re very much part of the team.”

Interested? Get In Touch!

If you would like to know more about our services, please feel free to get in touch and a member of our team will call to discuss your requirements.