IT Support for Stafford Businesses
Helping Stafford businesses with IT support and delivering technology to support success
Managed IT support for Stafford businesses who want to improve performance and bottom-line results
You’re working with a Stafford IT support company that doesn’t understand your business or its needs.
The need for improved performance and specialist skills are at the forefront of your mind, enabling you to grow your business and improve your bottom line.
TechCare is an IT Support and Managed Service Provider that understands local businesses and their needs. We prioritise your business and work as an extension of yours.
IT Support that does just that
We’re here to help you achieve your goals, and we’ll do whatever it takes to make sure that you’re successful.
We focus on delivering technology that will help your business succeed. We understand that in order to do this, we need to provide support for your business in the core areas of IT.
Financially minded
We’ll always give you the best options available whether you’re looking to reduce costs on software or hardware or need to purchase new equipment.
And we don’t just provide options that cut costs – we offer options that keep your business running smoothly with an eagle eye to keep your operational costs under control too.
We’ll make it easy for you to scale up or down without worrying about expensive contracts or hidden fees.
Compliance
Most businesses these days have to deal with compliance- whether GDPR, PCI DSS or ISO 27001.
We provide solutions to keep you in line with your industry standards and help you organise your data which meets the necessary regulations. Our secure cloud storage and 24/7/365 system monitoring options mean that you can be confident that your data is safe and compliant.
We can also automate processes and workflows with compliance in mind so that you can focus on running your business without worry.
Reliability
Downtime can have a devastating impact on performance and revenue. That’s why a reliable IT support team is so critical to success.
A minor issue in one business area can be a massive issue for another and therefore you need a team who understands this impact on your business. One thats capable and always available to resolve problems quickly, and efficiently and can be a lifesaver when problems arise.
With our IT support team on your side, you can rest assured that your business will run smoothly and efficiently – no matter the challenges.
Cyber Security
As the world becomes increasingly digital, security is of primary importance, and we have the tech and expertise to keep you secure.
Whether it’s sales data, customer contact information or productivity data, we can help reduce the risk of data breaches and unauthorised access. And if anything does go wrong, we have options for disaster recovery and backup services.
We also offer customised options to suit your specific requirements. So you can rest assured that your business is in safe hands.
Efficiency & Productivity
Being efficient and productive is key to keeping your business running smoothly.
And our reporting tools will give you the insights you need to create a process-driven work environment and help reduce waste. We’ve helped businesses like yours integrate multiple systems, allowing them to streamline workflows and increase employee engagement.
Our team of experienced professionals will do the heavy lifting and act as an extension of your team, freeing up your time to focus on core business tasks and revenue-generating activities.
A Strategic Partnership
We align our support solutions to suit our customer’s business strategies. This creates a stronger working relationship and makes the partnership more effective and aligned to mutual goals. Otherwise, both parties risk your IT infrastructure slowing down productivity, growth, and revenue.
We’ll help you with digital transformation over time and work with you to understand how your business works—allowing us to provide the right support in terms of technology and other services.
With the correct IT support in place, you can rest assured that your business will be able to reach its full potential.
Our Services Include:
“From the initial setup process to the ongoing (IT) support, whether that be help desk or accounts, we are dealt with in a professional, friendly and helpful manner”
Managed IT support package includes:
Unlimited Helpdesk Support
You get unlimited helpdesk support with our managed IT services. That means you can call us Monday to Friday between 8am and 5pm, and we’ll help you resolve your issue.
We also offer remote support, so we can help you resolve your problem without coming to your office.
Proactive System Monitoring
We’ll keep an eye on your systems 24/7, and we’ll notify you if we see anything that looks like it could be a problem.
We can even resolve some issues before they cause any damage.
Patch Management Services
With our patch management services, we’ll keep your systems up to date with the latest security patches.
We can roll this out automatically or work with you to create a custom patch management plan that meets your specific needs.
Find out more about patch management and how this can help your business
User Security Training
We’ll provide the training to enable your employees learn to protect themselves and your data from online threats.
We can do this in-person, provide online training and help you create a security policy that meets your specific needs.
Next-Generation Endpoint Protection
We use the latest technology to protect your systems, and we update our protection regularly to keep up with the latest threats.
Procurement Advice
We’ll help you find the best IT products and services that suit your business and what you are trying to achieve.
We can recommend specific vendors or help you create a custom procurement plan that meets your particular needs.
Asset Tracking
We can track your assets, where they are, and who is using them. We can customise an asset tracking plan that helps you manage your IT budget more efficiently and offer advice on how to implement or implement for you.
Software Renewal Management
By helping you manage your software licenses and renewals, your software will be updated regularly. With the benefit of effective tracking and monitoring, this will help save money on your software costs.
Reporting and Client Portal
We also offer reporting and client portal. We’ll provide a client login so you can access your reports and invoices all in one place.
Office 365 Email Backup
We also offer office 365 email backup plans. Helping you back up your office 365 emails to the cloud in our secure server or up to your local server. This enables us restore them anytime you need them should the worst happen.
End of Life Hardware Removal
By helping you remove your old, end of life hardware, we’ll can recycle it for you or dispose of it properly on your behalf.
Managed Email Signatures
We can help you create a custom email signature and manage all of your email signatures for you.
We can even update your email signatures automatically by connecting to your outlook365 files, so you always have the latest information.
Find out more about our managed email signature service here
TechCare Members Discount
As a TechCare member, you’ll receive a 10% discount on selected items. That means you can save money on laptops, desktops, monitors, software and associated services.
We offer the best prices around, and we’re constantly updating our discounts to ensure you’re getting the best deal possible.
Directors Club
Free support for up to four home devices (maximum of four across all directors) and Watchguard EPDR and Watchguard DNSWatchGo security.
“If you require network, WiFi, hardware, software or developers for bespoke systems, then Techcare are the one stop shop”
You’ll be able to find us in the heart of Rugeley in Staffordshire, less than 15 miles away and only 25 minutes by car from Stafford town centre.
You may think it’s a little far out for your liking. Have no fear; included in your support package is a quarterly business review with one of our senior consultants.
Giving you peace of mind that site visits are frequent and you’ll have one point of contact for all your IT requirements.
What our customers say…
“I cannot praise TechCare enough. The entire process from start to finish was smooth and seamless.
The team on the day did a fantastic job, worked within our requirements and were very tidy.
They communicated well with us and were understanding when I didn’t have the technical answers and were patient whilst I tried to find out.”
Zaina Ishaq, Carwow Community Manager
TechCare and The Highways Industry Case Study
“One of the main benefits we get from using TechCare is their personal touch, their friendly character and service and because we’ve been with them for so long we know their faces, we know who we’re talking to, and they’re very much part of the team.”
Interested? Get In Touch!
If you would like to know more about our services, please feel free to get in touch and a member of our team will call to discuss your requirements.