IT Support Wolverhampton
Providing Wolverhampton Businesses with IT support services that drive productivity and performance
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IT Support for Wolverhampton businesses
You’ve outgrown your current Wolverhampton-based IT Support. You’re frustrated that they’re unsupportive with the need for improved performance. And as your business develops, you need specialist skills that they can’t provide.
IT has become a daily task, and you know that the hard work has only just begun. And working with the right IT team is the next step in your strategic growth phase—teams who prioritise your business and work as an extension of yours.
You need:
- Results - you’ll get the best SLA’s and agreed response times
- To stay ahead of the competition - you’ll be the first to know about the latest products, services and upgrades
- Your voice heard - care, trust and empathy are part of our values
- Transparency - from pricing to support issues
- Security - keeping you safe is our no.1 priority
How do our IT Services benefit Wolverhampton Businesses?
Financially
We’ll always give you the best options available whether you’re looking to reduce costs on software or hardware or need to purchase new equipment.
And we don’t just provide options that cut costs – we offer options that keep your business running smoothly with an eagle eye to keep your operational costs under control too.
We’ll make it easy for you to scale up or down without worrying about expensive contracts or hidden fees.
Compliance
Most businesses these days have to deal with compliance- whether GDPR, PCI DSS or ISO 27001.
We provide solutions to keep you in line with your industry standards and help you organise your data which meets the necessary regulations. Our secure cloud storage and 24/7/365 system monitoring options mean that you can be confident that your data is safe and compliant.
We can also automate processes and workflows with compliance in mind so that you can focus on running your business without worry.
Reliability
Downtime can have a devastating impact on performance and revenue. That’s why a reliable IT support team is so critical to success.
A minor issue in one business area can be a massive issue for another and therefore you need a team who understands this impact on your business. One thats capable and always available to resolve problems quickly, and efficiently and can be a lifesaver when problems arise.
With our IT support team on your side, you can rest assured that your business will run smoothly and efficiently – no matter the challenges.
Cyber Security
As the world becomes increasingly digital, security is of primary importance, and we have the tech and expertise to keep you secure.
Whether it’s sales data, customer contact information or productivity data, we can help reduce the risk of data breaches and unauthorised access. And if anything does go wrong, we have options for disaster recovery and backup services.
We also offer customised options to suit your specific requirements. So you can rest assured that your business is in safe hands.
Efficiency & Productivity
Being efficient and productive is key to keeping your business running smoothly.
And our reporting tools will give you the insights you need to create a process-driven work environment and help reduce waste. We’ve helped businesses like yours integrate multiple systems, allowing them to streamline workflows and increase employee engagement.
Our team of experienced professionals will do the heavy lifting and act as an extension of your team, freeing up your time to focus on core business tasks and revenue-generating activities.
Strategy
We align our support solutions to suit our customer’s business strategies. This creates a stronger working relationship and makes the partnership more effective and aligned to mutual goals.
Otherwise, both parties risk your IT infrastructure slowing down productivity, growth, and revenue.
We’ll help you with digital transformation over time and work with you to understand how your business works—allowing us to provide the right support in terms of technology and other services.
With the correct IT support in place, you can rest assured that your business will be able to reach its full potential.
Managed IT support we help Wolverhampton SME’s with
You’ll love our excellent customer service and support packages. If you have a skills gap that you need as a priority, our knowledgeable team of IT service technicians will make you feel supported, so you focus on what you do best, running your business.
Managed IT support package includes:
Unlimited Helpdesk Support
You get unlimited helpdesk support with our managed IT services. That means you can call us Monday to Friday between 8am and 5pm, and we’ll help you resolve your issue.
We also offer remote support, so we can help you resolve your problem without coming to your office.
Proactive System Monitoring
We’ll keep an eye on your systems 24/7, and we’ll notify you if we see anything that looks like it could be a problem.
We can even resolve some issues before they cause any damage.
Patch Management Services
With our patch management services, we’ll keep your systems up to date with the latest security patches.
We can roll this out automatically or work with you to create a custom patch management plan that meets your specific needs.
Find out more about patch management and how this can help your business
User Security Training
We’ll provide the training to enable your employees learn to protect themselves and your data from online threats.
We can do this in-person, provide online training and help you create a security policy that meets your specific needs.
Next-Generation Endpoint Protection
We use the latest technology to protect your systems, and we update our protection regularly to keep up with the latest threats.
Procurement Advice
We’ll help you find the best IT products and services that suit your business and what you are trying to achieve.
We can recommend specific vendors or help you create a custom procurement plan that meets your particular needs.
Asset Tracking
Software Renewal Management
By helping you manage your software licenses and renewals, your software will be updated regularly. With the benefit of effective tracking and monitoring, this will help save money on your software costs.
Reporting and Client Portal
We also offer reporting and client portal. We’ll provide a client login so you can access your reports and invoices all in one place.
Office 365 Email Backup
We also offer office 365 email backup plans. Helping you back up your office 365 emails to the cloud in our secure server or up to your local server. This enables us restore them anytime you need them should the worst happen.
End of Life Hardware Removal
By helping you remove your old, end of life hardware, we’ll can recycle it for you or dispose of it properly on your behalf.
Managed Email Signatures
We can help you create a custom email signature and manage all of your email signatures for you.
We can even update your email signatures automatically by connecting to your outlook365 files, so you always have the latest information.
Find out more about our managed email signature service here
TechCare Members Discount
As a TechCare member, you’ll receive a 10% discount on selected items. That means you can save money on laptops, desktops, monitors, software and associated services.
We offer the best prices around, and we’re constantly updating our discounts to ensure you’re getting the best deal possible.
Directors Club
Free support for up to four home devices (maximum of four across all directors) and Watchguard EPDR and Watchguard DNSWatchGo security.
You’ll love working with us.
You may have guessed our head office isn’t in Wolverhampton. You’ll be able to find us in the heart of Rugeley in Staffordshire, less than 20 miles away and only forty minutes by car.
You may think it’s a little far out for your liking. Have no fear; included in your support package is a quarterly business review with one of our senior consultants. So you’ve peace of mind that site visits are frequent and you’ll have one point of contact for all your IT requirements.
Our other services include:
- Fully Managed IT Services
- IT Outsourcing
- Network Installations
- Cyber Security
- VOIP Services
- Software Development
- Web Development
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