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A Managed Services Provider (MSP) provides IT services to clients as part of a contractual agreement. This agreement is usually supported by a Service Level Agreement (SLA).
As part of the Service Level Agreement (SLA) the Managed Services Provider agrees to provide IT support within certain response and resolution times. The response and resolution times are based on the priority of the incident. Priority is usually defined by a matrix considering the incident impact and urgency.
In most cases the Managed Service Provider will also provide proactive management and maintenance of systems by monitoring status and using resources to ensure operational availability and systems uptime.
Here are 6 ways that a Managed Services Provider can help your business:
A Managed Services Provider can help small businesses grow by providing resources that help implement and support Technology.
Small businesses can get access to the resources they need without having to commit to permanent staff. Managed Services Providers offer fully inclusive services for an affordable monthly fee.
Some small or medium sized businesses may already employ an IT professional. Managed Services Providers can offer a holiday cover service where they provide IT resource to cover absence.
When a business is experiencing growth additional IT resource may be required.
Managed Services Providers can often provide ‘top-up’ support. An IT manager employed in the business may be required to act in a operational role closer to the executives. In this situation there may be a requirement for a Managed Services Provider to cover the technical requirements.
Partnering with a Managed Services Provider can be a great way to reduce overheads.
With an MSP you only pay for what you need.
Ensure you agree your business objectives and expectations at the discovery stage. Once defined you can benefit from a service that’s all-inclusive at a transparent monthly price.
Costs associated with holidays, sickness, training, compliance and equipment can all be removed by working with a MSP.
Most Managed Services Providers will have previously worked with clients like you.
They will understand the needs from a compliance perspective, especially if they are specialists in your industry.
Using their understanding and resources they can often help you tick off many of the more technical and security requirements of compliance.
You will get help with quality systems such as ISO, Cyber Essentials, Insurance Compliance and other industry specific frameworks.
A Managed Services Provider enables you and your team to focus on the main objectives of your business.
Leave the MSP to ensure your systems are performing well, secure and reliable.
Let your staff know that they have a responsive partner to help quickly with IT issues.
A professional Managed Service Provider should act as an enabler to your business by improving productivity in your business.
Choosing a professional Managed Services Provider can empower your team and help achieve business growth in a scalable affordable way.
Read more about our Managed Services offering.