TechCare – Team Spotlight Interview – Cerys Lock

Jun 23, 2021

In the latest edition of our TechCare Team Spotlight series, we’re catching up with our IT Apprentice and rising star, Cerys Lock, asking her to share a bit more about her role, professional goals, and what she loves most about tech!

Can you tell us a little about your role? 

I do quite a lot of different things on a day-to-day basis. For example, I look after the ticket system and answer customer emails and phone calls, trying to solve all their IT problems!

What’s your favourite aspect of your job at TechCare? 

I really enjoy problem-solving. One project I’m working on at the moment, which I’m loving, is setting up laptops and computers so that we don’t need to touch them to deploy them; all customers have to do is sign in. There have been a few frustrating moments, but I’m still really enjoying it. It will mean that eventually, we’ll be able to send someone out with a machine, and as soon as they sign in, all of the programmes they need will already be there without the need to do anything further in terms of installation. 

Do you have any major professional goals you’re still aiming for? 

I’ve now earned all the certificates for my apprenticeship, so I’ve been working on getting some WatchGuard qualifications now. But I’ll probably focus more on those next year. I eventually want to get all of them, and I’m looking forward to seeing where I can go with that. I’ve just received an accreditation in Windows Server Fundamentals, which was an MTA. Simply put, this teaches you how to use a Windows server proficiently. I did know quite a lot about this before, but this course helped fill in the gaps. 

What do you love most about tech? 

There are lots of things I like about it, but there are also some times when I don’t like it at all! Again, I enjoy the problem-solving aspect of it. I’m very excited about the upcoming Windows 11 release, which will give us a new operating system (launch date: 24th June).

I’m looking forward to learning all about it and have already been doing a little bit of research into it, and there are some exciting and potentially tricky features! It will be interesting to see what users think about it. 

As a woman in tech, which is historically quite a male-dominated industry, what advice would you give someone, especially young women, who were thinking of starting a career in technology? 

If someone tells you you can’t do something, do it anyway! I think apprenticeships are a great way to get started in this sector. I went to college for two years, and I feel like I wasted my time a little bit because I don’t feel like I learnt anything. I learnt more on my first day at TechCare than I ever did at college, and I don’t think I was challenged enough during my time there. And another piece of advice would be to learn to drive so you can get to work and be independent!