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Harry Hemmings, 2nd Line Engineer.

Apr 20, 2021

Turning the spotlight on Harry, TechCare’s 2nd Line Engineer

In our latest TechCare Team Spotlight, we chat with our newest team member Harry Hemmings, 2nd Line Engineer. We asked him about his role, his background and the one question we always like to ask – what tech gadget he couldn’t live without! 

Can you tell us a bit about your role? 

My role involves supporting all of TechCare’s customers and working closely with the techies that are already in situ. As 2nd line support, I typically work with 1st line support engineers, taking over anything they are spending too much time with. They pass those tasks to me, and I see if I can deal with them. I’ve supported a varied range of customers from builders to kitchen fitters, and so it’s pretty broad in terms of what systems customers have or what IT they have. Some people are only just touching the surface of what they could be doing with IT, and that’s where we can help. 

Tell us a little about your background? 

In 2016 I started working at a catering company, First Choice, alongside Oliver Aleksejuk, TechCare’s Head of Operations, who was working there at the time. There I did my level 3 apprenticeship, continuing to do my level 4 and then my British Computer Society exam. I stayed with First Choice until the end of 2019, when I lived in Spain for about 8 months. After I returned to the UK, Oliver dropped me a message asking if I wanted to come on board with TechCare, and so I did! 

Have you always been interested in technology, and if so, why? 

Yes I have, ever since 2006 or 2007 when I was given my first laptop. It’s grown from just playing computer games into genuine interest. I love figuring out how computers work and how technology works. 

What tech gadget could you not live without? 

It would have to be my phone! I’d have to put so much effort into getting food without it; I think I would starve! 

How do you like to spend your time when you’re not at work? 

At the moment, I have to spend my time at home or on walks! But I do like PC gaming and mountain biking. 

Look out for more team insight in our next TechCare Team Spotlight, coming soon! Want to find our more about our team? Head to the Our Team page here.