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TechCare Team Spotlight interview – Kelly Thompson

Aug 23, 2021

TechCare’s Kelly is all about sharing the knowledge

Tech moves at a fast pace, changing all the time. Just as you’ve got your head around one thing, it evolves, and you have to learn about it all over again. That’s why here at TechCare, we employ only the very best IT minds around. We know how important it is for our clients’ projects to be handled and managed by someone who knows exactly what they’re doing and is up to date with the latest in tech.

Here, we chat to one of those people – Kelly Thompson, IT and Infrastructure Projects Manager at TechCare – to find out about her role, background, and top tech tips.

Can you tell us a little about your role?

I’ve been brought on board to help the Projects and Support Teams with their projects. I help get the paperwork done and handle the communication between the clients and the team, to free up the Tech Team to do their jobs rather than spending their time on the follow-ups, catch-ups and the bits in the middle. 

Can you tell us about your team and what it’s like working with them?

I’m working remotely at the moment, so things are a bit different to how they would probably be normally. But I have had conversations with the Heads of Departments and the Project Engineers, and we’re keeping in contact on Microsoft Teams. They probably don’t like me that much because I get them to write documentation which they don’t like to do! But they all seem really nice and have been quite understanding that from a Project Management point of view, we all love a bit of documentation, and I do like to make sure all the documents are there. Plus, it’s not a massive team, so it is essential to have that documentation so that other people can do the job if they are off for any reason. It’s all about sharing the knowledge. 

Can you talk a little bit about your background?

I’ve always worked in IT. I worked my way up from an IT Support Engineer in a help desk role up to a Project Engineer, Coordinator and Project Manager. So I’ve done the whole spectrum during my time.

Do you have any top tech tips you’d like to share with us?

There are so many tips I don’t know where to start, but I think my main advice would be to make sure all your accounts are two factor authenticated because cybersecurity should be at the top of everybody’s list at the moment.

If you could sum up your role at TechCare in just three words, what would they be?

Interesting, fun and rewarding!

For more information about TechCare and the IT support services we provide, please get in touch via www.techcare.co.uk/contact/.