As part of our new Spotlight Interview feature, each month we’ll be catching up with members of the TechCare team to explain a little more about their role, what they do every day and what they love about working at TechCare. This month we’re talking to Oliver Aleksejuk, previously our Head of Operations and now Service Delivery Director
Oliver, who joined TechCare last summer and has been instrumental in helping the company on its journey of growth. Here’s what he had to say:
Q: How long have you worked at TechCare, and what attracted you to the company?
A: It’s been just over 12 months since I joined and to be honest, it was mainly Karl who attracted me to the company. I’d known Karl for around 7 years. He tried to get me on board when TechCare was young – about 3 years old. But at the time, it wasn’t a fit for me, so I accepted a role from another company. But Karl and I kept bumping into each other from time to time, and he always said to me that I was ‘the one that got away’!
Finally, after having spent seven years as Head of Infrastructure at a sizeable commercial catering spares company in Cannock, I was ready for a change. I ended up catching up with Karl, and he told me where TechCare was at and what they’d been up to, and then within the next month, I was working at TechCare! The prospect of joining the company at such an exciting time was what attracted me to the business. Karl wanted my experience in terms of knowing what a larger company wants from IT, to help TechCare on its journey to the next level, and that really appealed to me.
The last 12 months have been exciting, and we’ve changed quite a lot. The service desk has changed significantly. I don’t think Karl envisaged what it would look like in 12 months, but we’re really on the way to meeting some key goals now. We are in a position now to help companies that we wouldn’t have been able to serve a year ago.
Q: Can you tell me a little more about your role at TechCare and what it is you do day-to-day?
A: When I joined TechCare, Karl was doing everything – technical escalation, operations management and marketing. As with a lot of small businesses, the Managing Director ends up wearing a lot of different hats. He recognised that we couldn’t grow the business by doing that, and he understood that we needed to have people on board that he could split those responsibilities across.
So my role takes care of some of the more technical aspects of the business. I’m the person who takes control and tells people step by step how to rectify things when things go wrong. I also help with the operations side of things. We’ve got some engineers who are out on the road, and I make sure everyone’s got what they need to move forward and do what they need to do. There’s also the customer side of it, which was my main focus. Ensuring that our customers’ tech is exactly what they need is my primary drive.
For example, a business will come to us and say ‘I’ve got X amount of users, what do I need?’ Then I can tell them what they need and what’s cost-effective. It’s that top-level advice that doesn’t beat around the bush by telling people what their best options are that makes us stand out. We are honest. We don’t believe in just giving people the cheapest option, so we’ll tell them that although something might be a little more expensive, it will actually last them X times longer than the cheaper choice. We put solutions in place that will go the distance.
I do a lot in this role, but we’re like any small business, we’re focusing on growth – Karl is looking at it from an external point of view, whilst I’m focused on the internal growth, not only with technology but also with staff and processes.
Q: What’s your favourite aspect of your job at TechCare?
A: It has to be building solutions for customers, as I mentioned before. I love going to someone and telling them what they can do with the budget they have, and in what ways it will improve their business.
It’s about telling them the important things, like how much their return on investment with certain solutions will be, and how it will increase efficiency. I love letting them know new and improved things we can add, as things are developing all the time. That’s what they want from their investment in TechCare and being the facilitator for that is exciting.
Q: Was there any part of your role at TechCare that you were apprehensive about at first? If so, how do you feel about it now?
A: Yes, the main one was about getting involved with small businesses. There’s always the worry that a small business won’t respect IT, and therefore won’t want to invest in it. But, it’s been a pleasant surprise. Of course, you’re always going to get those businesses that feel that way, but at the same time there are a lot of companies out there that want to invest in IT, and that’s one of the things I’ve enjoyed seeing.
With the pandemic, the shift towards IT has been massive. People have had to invest in it, and now they’re reaping the rewards – people are working remotely and realising that they can do business from anywhere. Technology has become a facilitator for companies to increase sales, improve reach and just about anything they want really!
Q: Finally, what tech gadget could you not live without?
A: It’s got to be my phone; I could not live without it. I think it’s just because of my role – I use it for everything. I get my emails on it, our ticket system app is on there, even the server monitoring is on there, so I’ll get any alerts on there. It does make it impossible to switch off from work, but I’d rather that than wake up in the morning and find that there’s been a problem I didn’t know about!
In the Spotlight next time is our Executive Assistant, Debbie Toombs.