IT Support in Walsall
We provide business IT support services for businesses looking to stay productive and improve performance.
Are you looking for a data-driven IT Support service to drive your business forward?
We provide IT Support Services in Walsall for a range of different organisations. Our clients use us to support business growth, reduce operational costs or provide additional cover for their existing IT teams.
Our professionals have implemented solutions for a small business team right through to multi-site national environments with hundreds of users.
We pride ourselves on providing our customers with the right technology and advice to make the right decisions for their business.
Our Services Include:
- Fully Managed IT Services
- IT Outsourcing
- Network Installations
- Cyber Security
- VOIP Services
- Software Development
- Web Development
“TechCare provide an A-Class Service. From the initial setup process to the ongoing support, whether that be help desk or accounts, we are dealt with in a professional, friendly and helpful manner. Well done“
You’ll love our excellent customer service and support packages. If you have a skills gap that you need as a priority, our knowledgeable team will make you feel supported, so you focus on what you do best, running your business.
Managed IT support package includes:
Unlimited Helpdesk Support
You get unlimited helpdesk support with our managed IT services. That means you can call us Monday to Friday between 8am and 5pm, and we’ll help you resolve your issue.
We also offer remote support, so we can help you resolve your problem without coming to your office.
Proactive System Monitoring
We’ll keep an eye on your systems 24/7, and we’ll notify you if we see anything that looks like it could be a problem.
We can even resolve some issues before they cause any damage.
Patch Management Services
With our patch management services, we’ll keep your systems up to date with the latest security patches.
We can roll this out automatically or work with you to create a custom patch management plan that meets your specific needs.
User Security Training
We’ll provide the training to enable your employees learn to protect themselves and your data from online threats.
We can do this in-person, provide online training and help you create a security policy that meets your specific needs.
Next-Generation Endpoint Protection
We use the latest technology to protect your systems, and we update our protection regularly to keep up with the latest threats.
We’ll help you find the best IT products and services that suit your business and what you are trying to achieve.
We can recommend specific vendors or help you create a custom procurement plan that meets your particular needs.
Software Renewal Management
By helping you manage your software licenses and renewals, your software will be updated regularly. With the benefit of effective tracking and monitoring, this will help save money on your software costs.
Reporting and Client Portal
We also offer reporting and client portal. We’ll provide a client login so you can access your reports and invoices all in one place.
Office 365 Email Backup
We also offer office 365 email backup plans. Helping you back up your office 365 emails to the cloud in our secure server or up to your local server. This enables us restore them anytime you need them should the worst happen.
End of Life Hardware Removal
By helping you remove your old, end of life hardware, we’ll can recycle it for you or dispose of it properly on your behalf.
Managed Email Signatures
We can help you create a custom email signature and manage all of your email signatures for you.
We can even update your email signatures automatically by connecting to your outlook365 files, so you always have the latest information.
TechCare Members Discount
As a TechCare member, you’ll receive a 10% discount on selected items. That means you can save money on laptops, desktops, monitors, software and associated services.
We offer the best prices around, and we’re constantly updating our discounts to ensure you’re getting the best deal possible.
Free support for up to four home devices (maximum of four across all directors) and Watchguard EPDR and Watchguard DNSWatchGo security.
Where are we?
Based in Rugeley, Staffordshire, we are well placed to provide IT services to Walsall Businesses. We’re less than 10 miles away and only 20 minutes by car.
Our team of experts are available to help you make strategic technology decisions and support your business growth.
We can provide consultancy, implementation and support services.
What our clients say…
Managing Director ~ Crown Highways
"TechCare is a professional, tidy, creditable organisation providing our IT services. Whenever you talk to anybody on the phone, they always know what they’re doing. They’re all competent in the service that they deliver, and the products they provide are always of a high standard. I don’t think you’d be disappointed if you chose them to provide your IT support."
Zaina Ishaq - Carwow Community Manager
"I cannot praise TechCare enough. The entire process from start to finish was smooth and seamless. The team on the day did a fantastic job, worked within our requirements and were very tidy. They communicated well with us and were understanding when I didn’t have the technical answers and were patient whilst I tried to find out."
Managing Director ~ Kitchen Depot
"Their managed support service, which includes proactive maintenance and reactive support, has proved every bit as good as the initial outfit. Any of our team can call any time for advice, and nothing is ever too much trouble."
Managing Director ~ Ashby Facilities
"TechCare has been an important partner in the creation and growth phase of our business. Their professionalism and dedication to understanding our business goals have been instrumental to the success that we have enjoyed."
TechCare and The Highways Industry Case Study
“One of the main benefits we get from using TechCare is their personal touch, their friendly character and service and because we’ve been with them for so long we know their faces, we know who we’re talking to, and they’re very much part of the team.”