Who typically benefits from co-managed IT support?

Businesses with existing IT teams that need extra help, such as handling a growing workload, filling knowledge gaps, or covering for staff absence. It's ideal for companies looking to enhance their IT capabilities without fully outsourcing, so internal teams can focus on overall technology strategy and transformation projects.

How does co-managed IT differ from fully outsourced IT?

In fully outsourced IT, the external provider manages all aspects of your IT infrastructure. Co-managed IT, on the other hand, works alongside your internal team, offering support for specific tasks, projects, or areas where additional expertise is needed.

Will we lose control over our IT systems?

No, co-managed IT allows you to retain full control over your IT environment. The external provider, such as Techcare, would work as an extension of your team, offering support where needed without overriding your existing processes or systems.

Can co-managed IT help with cybersecurity?

Absolutely. Co-managed IT providers offer advanced cybersecurity tools and expertise, including threat detection, firewall management, and vulnerability assessments, to help protect your business from cyber threats.

Is co-managed IT scalable as our business grows?

Yes, co-managed IT is highly scalable. You can adjust the level of support based on your business’s needs, whether that’s handling a major project, expanding your IT infrastructure, or scaling back during quieter periods.

How long does it take to implement co-managed IT support?

The implementation timeline varies depending on your specific needs but typically takes a few weeks. This includes onboarding, system assessments, and setting up workflows to ensure seamless collaboration.

Co-Managed IT Support & Services

Co-managed I T Support

Working alongside your internal IT department to free up time and resources.

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What is co-managed IT support?

Co-managed IT support gives you access to an IT support helpdesk that works alongside your existing team.

This means your internal team can focus on digital transformation projects and your overall technology strategy, while our team takes care of all the time consuming and mundane support tasks. Your team stays online, and you stay focused.

We have a range of co-managed IT solutions, including access to the IT support helpdesk, cybersecurity solutions, managed telephony and more.

A more affordable approach to IT support

Outsourcing your IT support is more affordable in comparison to hiring additional internal team members. For the price of a single employee's salary, you gain access to a whole team of dedicated professionals around the clock. Bonus, you don't have the additional considerations of employee benefits and annual leave to think about.

Dan providing IT support at Techcare

Why choose co-managed IT support?

Co-managed IT support is cost-effective in comparison to hiring additional staff, but still resolves short-staffing issues and provides additional brain power.

Teams are freed up so they can focus on strategic initiatives, and the rest of your employees still receive top-notch IT support so they can get on with their day-to-day tasks.

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24/7 monitoring and maintenance

Our dedictated support team meets our strict Service Level Agreement to provide you with the quickest and most efficient service. As an added bonus, our team works out of hours to provide weekend and evening support too.

Our 24/7 monitoring solutions maximises uptime and minimises disruptions, so your business stays up and running, and we provide ongoing maintenance, upgrades, and improvements to keep you up to speed.

Specialised IT support

There's currently a serious skills shortage in the tech industry, making it time consuming and expensive to hire skilled workers. Luckily, you can outsource your specialised talent via co-managed IT support, giving you access to the experts you need.

We have certified experts for specific needs. If your needs change, then we have another expert. Co-managed support is agile and flexible – the ball is in your court.

Scalable solutions for growing businesses

The magic of co-managed IT support means that as your business grows, your outgoings don't increase as much as it would for a completely in-house team. Instead, you just lean on our team more. Our scalability options means you can act quickly, without having to wait to hire the right staff.

Whether you're after a permanent, agile solution, or seasonal/project-based demands, co-managed IT support provides you with the expertise you need.

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IT Support in action

We don't just talk the talk.

Take a look at our case study with Crown Bank Dental to find out how we took responsibility of their IT systems to take pressure of the team, and give them peace of mind.

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How co-managed IT frees up internal IT teams

Focus on strategy: You use your internal resources to focus on high-priority projects and your technology strategy.

Increased productivity: As your time-consuming tasks are outsourced, your team are more productive across all departments.

Resource efficiency: As productivity is increased, the team is more efficient and resources are maximised, all without having to invest in additional staff.

Lewis providing co-managed IT support at Techcare

Why choose Techcare as your co-managed IT support provider?

Cost-effective partnership

Outsourced, co-managed IT support is more cost effective in comparison to building an in-house team. You can get support from more experts, every day of the week, for less money. You don't have to manage them, train them, organise annual leave coverage, or provide employee benefits – we do all of that.

Smooth transition process

Our easy onboarding process includes streamlined integration across all departments. We ensure all of the Techcare are ready to support you, and that your business is ready to be supported by us. Our agile and customisable service approach means you can use us for a specific project or an ongoing basis.

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