Co-managed IT Support

Working alongside your internal IT department to free up time and resources.

What is co-managed IT support?

Co-managed IT support gives you access to an IT support helpdesk that works alongside your existing team.

This means your internal team can focus on digital transformation projects and your overall technology strategy, while our team takes care of all the time consuming and mundane support tasks. Your team stays online, and you stay focused.

We have a range of co-managed IT solutions, including access to the IT support helpdesk, cybersecurity solutions, managed telephony and more.

A more affordable approach to IT support

Outsourcing your IT support is more affordable in comparison to hiring additional internal team members. For the price of a single employee's salary, you gain access to a whole team of dedicated professionals around the clock. Bonus, you don't have the additional considerations of employee benefits and annual leave to think about.

Why choose co-managed IT support?

Co-managed IT support is cost-effective in comparison to hiring additional staff, but still resolves short-staffing issues and provides additional brain power.

Teams are freed up so they can focus on strategic initiatives, and the rest of your employees still receive top-notch IT support so they can get on with their day-to-day tasks.

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24/7 monitoring and maintenance

Our dedictated support team meets our strict Service Level Agreement to provide you with the quickest and most efficient service. As an added bonus, our team works out of hours to provide weekend and evening support too.

Our 24/7 monitoring solutions maximises uptime and minimises disruptions, so your business stays up and running, and we provide ongoing maintenance, upgrades, and improvements to keep you up to speed.

Specialised IT support

There's currently a serious skills shortage in the tech industry, making it time consuming and expensive to hire skilled workers. Luckily, you can outsource your specialised talent via co-managed IT support, giving you access to the experts you need.

We have certified experts for specific needs. If your needs change, then we have another expert. Co-managed support is agile and flexible – the ball is in your court.

Scalable solutions for growing businesses

The magic of co-managed IT support means that as your business grows, your outgoings don't increase as much as it would for a completely in-house team. Instead, you just lean on our team more. Our scalability options means you can act quickly, without having to wait to hire the right staff.

Whether you're after a permanent, agile solution, or seasonal/project-based demands, co-managed IT support provides you with the expertise you need.

IT Support in action

We don't just talk the talk.

Take a look at our case study with Crown Bank Dental to find out how we took responsibility of their IT systems to take pressure of the team, and give them peace of mind.

Read the case study

How co-managed IT frees up internal IT teams

Focus on strategy: You use your internal resources to focus on high-priority projects and your technology strategy.

Increased productivity: As your time-consuming tasks are outsourced, your team are more productive across all departments.

Resource efficiency: As productivity is increased, the team is more efficient and resources are maximised, all without having to invest in additional staff.

Why choose Techcare as your co-managed IT support provider?

Cost-effective partnership

Outsourced, co-managed IT support is more cost effective in comparison to building an in-house team. You can get support from more experts, every day of the week, for less money. You don't have to manage them, train them, organise annual leave coverage, or provide employee benefits – we do all of that.

Smooth transition process

Our easy onboarding process includes streamlined integration across all departments. We ensure all of the Techcare are ready to support you, and that your business is ready to be supported by us. Our agile and customisable service approach means you can use us for a specific project or an ongoing basis.

Techcare are always there on the end of the phone to offer technical advice and support. They are always prompt to resolve any issues that we should encounter. Well done Guys. Keep doing what you're doing.

Michelle Palmer-Caulton

Office Manager at Safety Forward

I cannot praise Techcare enough. The entire process from start to finish was smooth and seamless. The team on the day did a fantastic job, worked within our requirements and were very tidy. They communicated well with us and were understanding when I didn't have the technical answers and were patient whilst I tried to find out.

Zaina Ishaq

Community Manager, Carwow

Techcare has been a driving force behind our journey to success here at Crown Bank Dental. With their expert guidance, we've achieved seamless connectivity, streamlined processes, and a newfound peace of mind knowing that our IT needs are in capable hands.

Emma Baskeyfield

Office Manager, Crown Bank Dental

Techcare have been excellent to work with, and the systems they have provided us with are enabling us to meet our plans for current and future growth. A great success.

Duncan Weaver

Owner, MonsterPlumb

Kelly and the Networks Team at Techcare demonstrated an unwavering commitment to ETT, going above and beyond to meet our challenging deadline and budget constraints.. Now, we thrive in a more collaborative environment, confident in the reliability and safety of our network connection.

Kadir Ali

General Manager, English Touring Theatre

Techcare is a professional, can-do company. We have been growing the relationship over the past 12 months, building trust and communication, which are the most important factors to me. The people are fantastic. Everyone cares about the customer and making sure they deliver what they promise.

Huw Jones

Business Systems Controller, Eternis Fine Chemicals

The support Techcare gives us is second to none. We come to them with little queries all the time, but they are always happy to help. Three years on and I can honestly say that making that decision to put an investment into completely overhauling our old-dated system has been well worth it, my only regret is we didn't do it sooner.

Matt O'Farrell

Director, Weldall Architectural Fabrications

All budgets were catered for, all options were explained to us in detail and any questions were answered fully - we were impressed by Techcare's knowledge and professionalism. Our technology systems are now transformed and we are delighted to maintain a fantastic working relationship with Techcare...

Mark McCay

Managing Director, The Kitchen Depot

Techcare has invested in software developers who have helped us work collaboratively to build a bespoke cloud-based contract management system which we're developing and growing as we move on. We've been with the new developer now for 12 months, and it's coming on in leaps and bounds.

Andy Austin

Commercial Manager, Crown Highways

The Managed Services Team

Lewis Lydiard

Service Delivery Manager

Rob Young

2nd Line Engineer

Chris Edensor

2nd Line Engineer

Dan Hemans

Service Desk Operational Support

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What is co-managed IT support?

Co-managed IT support is a partnership between your internal IT team and an external IT service provider. It’s designed to complement your in-house expertise by providing additional resources, tools, and support to ensure smooth and efficient IT operations.

Who typically benefits from co-managed IT support?

Businesses with existing IT teams that need extra help, such as handling a growing workload, filling knowledge gaps, or covering for staff absence. It's ideal for companies looking to enhance their IT capabilities without fully outsourcing, so internal teams can focus on overall technology strategy and transformation projects.

How does co-managed IT differ from fully outsourced IT?

In fully outsourced IT, the external provider manages all aspects of your IT infrastructure. Co-managed IT, on the other hand, works alongside your internal team, offering support for specific tasks, projects, or areas where additional expertise is needed.

Will we lose control over our IT systems?

No, co-managed IT allows you to retain full control over your IT environment. The external provider, such as Techcare, would work as an extension of your team, offering support where needed without overriding your existing processes or systems.

Can co-managed IT help with cybersecurity?

Absolutely. Co-managed IT providers offer advanced cybersecurity tools and expertise, including threat detection, firewall management, and vulnerability assessments, to help protect your business from cyber threats.

Is co-managed IT scalable as our business grows?

Yes, co-managed IT is highly scalable. You can adjust the level of support based on your business’s needs, whether that’s handling a major project, expanding your IT infrastructure, or scaling back during quieter periods.

How long does it take to implement co-managed IT support?

The implementation timeline varies depending on your specific needs but typically takes a few weeks. This includes onboarding, system assessments, and setting up workflows to ensure seamless collaboration.

Co-managed IT Support

What is co-managed IT support?

A more affordable approach to IT support

Why choose co-managed IT support?

24/7 monitoring and maintenance

Specialised IT support

Scalable solutions for growing businesses

IT Support in action

How co-managed IT frees up internal IT teams

Why choose Techcare as your co-managed IT support provider?

Cost-effective partnership

Smooth transition process

Michelle Palmer-Caulton

Office Manager at Safety Forward

Zaina Ishaq

Community Manager, Carwow

Emma Baskeyfield

Office Manager, Crown Bank Dental

Duncan Weaver

Owner, MonsterPlumb

Kadir Ali

General Manager, English Touring Theatre

Huw Jones

Business Systems Controller, Eternis Fine Chemicals

Matt O'Farrell

Director, Weldall Architectural Fabrications

Mark McCay

Managing Director, The Kitchen Depot

Andy Austin

Commercial Manager, Crown Highways

The Managed Services Team

Lewis Lydiard

Rob Young

Chris Edensor

Dan Hemans

Get started!

Continue reading...

Top 5 Underrated Microsoft 365 Apps

Outlook App vs Gmail App – What’s the difference?

New Outlook for Windows – what’s the difference?

Improving Accessibility on Microsoft 365

What is VoIP?

What is Power Automate? Why should you use it?

What are Managed Email Signatures?

Improving the security of your Microsoft 365 account

Using Microsoft 365 Apps Offline

Microsoft 365 vs Office 365: What’s the difference?

Benefits and use cases of Email Aliases in Outlook

Boosting remote work productivity

What is co-managed IT support?

Who typically benefits from co-managed IT support?

How does co-managed IT differ from fully outsourced IT?

Will we lose control over our IT systems?

Can co-managed IT help with cybersecurity?

Is co-managed IT scalable as our business grows?

How long does it take to implement co-managed IT support?

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