Our Birmingham-based IT support services keep your business running smoothly, so you can focus on doing what you do best.
You may have been with another Birmingham IT support provider, but no longer feel like you're getting the service you deserve. We can help. We pride ourselves on our top-notch customer service, proactive issue resolution, and tailored solutions.
Looking to make the move? Switch IT support partner today.
You’ll love our support packages. You’re backed by a 15 strong team of IT experts giving you suitable recommendations at the right time. If you need help with specific IT Services or disaster readiness, you’ll feel supported right from the start with a service desk team you can trust.
We take full ownership of your IT systems. We're the first point of contact when your employees are having IT issues, and we either solve your problem completely or put alternative measures in place, in line with our SLA agreement.
As part of your Managed IT Support contract, you can add-on Microsoft 365, VoIP, Managed Cybersecurity, Firewalls, Cloud Migration, and more. We'll help shape an IT environment that will allow you to meet your growth objectives.
You’re trying to manage your IT in-house but struggling to find people with suitable skill sets. A drain on your resources, time-consuming, and you feel further away from your overall business goals.
You also need someone you can trust to keep your systems running smoothly with proactive support, allowing you to focus on more significant infrastructure projects as your business grows.
We’ll provide you with a team of specialists who will work closely with your internal IT department, satisfying all your needs. We’re here to help you fill the knowledge/skills gap and give you back the peace of mind that comes with knowing your IT is in safe hands.
We’ve created our Microsoft 365 Secure solution, offering 360-degree protection for your users’ mailbox data. All Microsoft 365 Secure packages include UK helpdesk support from Techcare, to ensure your users get the most out of your Microsoft 365 apps such as Outlook, OneDrive, and Teams.
Yes, everything is becoming more digitalised, but phone calls are still a go-to communication method for so many people. Effective call management simply makes your employee’s days easier, whether you’re a dental practice, kitchen manufacturer, or MSPs like us.
Service Delivery Manager
2nd Line Engineer
2nd Line Engineer
Service Desk Operational Support
At Techcare, we're unlike other IT support providers in Birmingham. We provide end-to-end tailored solutions, from completely managing your IT services for you to working alongside your in-house team.
While cybersecurity and support are standard services for an MSP, it's our connectivity and IT consultancy services that make us stand out. Our Birmingham-based network installation services support your during office moves, expansions, and cabling upgrades, and our IT consultancy services mean we have a strategic approach to your tech so you stand out against your competitors with Co-Pilot, AI, and bespoke software development.
We never use external call handlers, so you're always welcomed by a member of our in-house team. We prioritise the training of both our customers and our support engineers, so your team improves their tech knowledge and our team is always at the fore-front of emerging technology. You can forget about technical jargon too - we always explain problems and solutions to you in easily-digestable terms so we're all on the same page.
While we offer IT support services across the country, we love to support local businesses with their technology. Being local to our customers mean we can get onto site quickly, so your problems get solved even quicker.
When you improve your IT, your business grows. It's really rewarding to witness our local customers flourish with their transformed technology strategy thanks to our IT consultancy services.
Cybersecurity is at the core of everything we do.
It's true, our IT support services are award-winning. We won Staffordshire IT Services Company of the Year 2023, were named on the list of 50 Best Managed IT Companies 2023, and Small Company of the Year 2021 at Cannock Chase Chamber Awards.
These awards are great achievements, but it's our customer satisfaction that we're most proud of. We score an average of 4.77 our 5 stars for our service, and we have an NPS score of +100.
Average Response Time
Average Resolution Time
Customer Satisfaction
“Techcare has been a driving force behind our journey to success here at Crown Bank Dental...
With their expert guidance, we’ve achieved seamless connectivity, streamlined processes, and a newfound peace of mind knowing that our IT needs are in capable hands.
Techcare’s ongoing support has helped to pave the way for our success.” - Emma Baskeyfield, Practice Manager.
Let's have a chat about what you're looking for in a managed IT support partner.
We'll go into detail about your requirements, what's included, optional extras, and the all-important pricing.
Reach out today and let's craft a future of innovation for your brand. Say hello!
