Privacy Policy

Techcare is committed to protecting your personal information and respecting data protection laws around the world.

This privacy policy explains how we do this, and it applies to your use of our websites, products, and services.

1. Introduction

Techcare Limited ("we," "us," or "our") is committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our websites, products, and services.

This policy should be read alongside our Cookies Policy, which provides detailed information about our use of cookies and similar technologies.

 

2. Legal Framework

Our processing of personal data is governed by:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018 (DPA 2018)
• The Data (Use and Access) Act 2025 (DUAA)
• The Privacy and Electronic Communications Regulations (PECR) 2003

 

3. Data Controller Information

Data Controller:
Techcare Limited
Unit 119 Anglesey Court, Towers Business Park
Wheelhouse Road, Rugeley
Staffordshire WS15 1UL
United Kingdom

Data Protection Contact:
Email: privacy@techcare.co.uk

ICO Registration: ZA553551

 

4. Information We Collect

4.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, business and residential addresses
• Account Information: Username, password, and security credentials
• Payment Information: Billing details, payment card information (processed securely through PCI-compliant third parties)
• Communication Records: Correspondence, support requests, and feedback you send to us
• Marketing Preferences: Your consent preferences for receiving marketing communications
• Employment Information: CV, cover letter, and application details when you apply for positions with us

 

4.2 Information Collected Automatically

• Technical Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on our websites, click patterns, referring websites
• Service Usage: Records of how you use our products and services, performance data, error reports

 

4.3 Information from Third Parties

• Business Contact Information: Professional contact details from legitimate business sources
• Reference Information: Details provided by professional references during recruitment processes
• Integration Data: Information from business applications you connect to our services

 

5. How We Use Your Information

5.1 Contract Performance (Article 6(1)(b) UK GDPR)

• Fulfil orders and deliver products and services you've requested
• Provide technical support and customer service
• Process payments and manage billing
• Communicate about service changes, updates, or issues
• Manage user accounts and access permissions

 

5.2 Legitimate Interests (Article 6(1)(f) UK GDPR)

• Service Improvement: Analysing usage patterns to enhance our products and services
• Security: Protecting our systems, detecting fraud, and ensuring data security
• Marketing: Sending relevant information about our products and services (where you haven't objected)
• Business Operations: Internal administration, record-keeping, and business analysis
• Recruitment: Evaluating job applications and managing the recruitment process

We have conducted legitimate interest assessments for these purposes, balancing our interests against your rights and freedoms.

 

5.3 Legal Obligation (Article 6(1)(c) UK GDPR)

• Tax and accounting obligations
• Regulatory reporting requirements
• Responding to lawful requests from authorities

 

5.4 Consent (Article 6(1)(a) UK GDPR)

• Send marketing communications via email or other electronic means
• Use cookies and similar technologies (as detailed in our Cookies Policy)
• Process data for specific purposes you've consented to

 

5.5 Recognised Legitimate Interests (UK GDPR Article 6(1)(g) - DUAA)

• Crime prevention and fraud detection
• Safeguarding vulnerable individuals
• Responding to emergencies
• Supporting law enforcement investigations

 

6. Sharing Your Information

6.1 Service Providers and Processors

We share data with trusted third-party processors who help us deliver our services:

IT and Cloud Services:

• Cloud hosting providers (data centres in UK/EEA with appropriate safeguards)
• Software development and maintenance providers
• IT security and backup services

Communication Services:

• Email service providers
• Customer support platforms
• Marketing automation tools (with your consent)

Professional Services:

• Legal advisors and accountants
• Auditors and compliance specialists

All processors are bound by data processing agreements ensuring appropriate security measures and compliance with UK data protection law.

 

6.2 Legal Disclosures

• Comply with legal processes, court orders, or regulatory investigations
• Protect our rights, property, or safety, or that of our users or the public
• Prevent or investigate fraud, security breaches, or other illegal activities
• Support law enforcement investigations

 

6.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards.

 

7. International Transfers

Some of our service providers may process your personal data outside the UK. Where this occurs, we ensure your data is protected in line with UK data protection laws by using one or more of the following safeguards:

• UK adequacy decisions
• Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA)
• Binding Corporate Rules
• Your explicit consent, where required

Examples of international transfers include the use of cloud services, analytics, and IT support tools based in the EEA or United States. These transfers are governed by robust contractual and technical safeguards to ensure the continued protection of your data.

 

8. Data Retention

• Customer Data: Duration of business relationship plus 7 years for accounting/tax purposes
• Marketing Data: Until consent is withdrawn or suppression required (indefinite for suppression lists)
• Website Analytics: 26 months maximum
• Support Records: 3 years from case closure
• Employment Records: 1 year for unsuccessful applications; duration of employment plus 6 years for successful candidates
• Legal Requirements: As required by applicable law (e.g., 7 years for financial records)

 

9. Your Rights

Under UK data protection law, you have the following rights:

9.1 Core Rights

• Access: Request a copy of personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion in specific circumstances
• Restriction: Request limitation of processing in certain situations
• Portability: Request data transfer in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for direct marketing

9.2 Consent-Related Rights

• Withdraw Consent: Withdraw consent at any time (without affecting prior lawful processing)
• Marketing Opt-out: Unsubscribe from marketing communications at any time

9.3 Exercising Your Rights

To exercise your rights:

1. Contact us at privacy@techcare.co.uk
2. Provide sufficient information to verify your identity
3. Specify which right you wish to exercise

We will respond within one month, though this may be extended for complex requests. Under the Data (Use and Access) Act 2025, we may pause the response timeline during identity verification or when seeking clarification.

 

10. Data Protection Complaints

10.1 Internal Complaints Process

In accordance with the Data (Use and Access) Act 2025, we provide:

• An electronic complaints form: Available on our Complaints page
• Acknowledgment: We acknowledge complaints within 30 days
• Response: We respond to complaints without undue delay
• Resolution: We inform you of the outcome and any actions taken

10.2 External Complaints

If you're not satisfied with our response, you can lodge a complaint with:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
Phone: 0303 123 1113
Email: casework@ico.org.uk
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

 

11. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and support our marketing activities.

For comprehensive information about:

• Types of cookies we use
• How we use them
• How to manage your preferences
• Third-party cookies and providers

Please see our separate Cookies Policy for full details.

 

12. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Staff training on data protection and security
• Access controls and authentication systems
• Incident response and breach notification procedures
• Regular backup and disaster recovery testing

 

13. Children's Privacy

We do not knowingly collect personal data from children under 13 (the age of digital consent in the UK). If we become aware that we have collected data from a child without verified parental consent, we will take steps to delete that information promptly.

 

14. Automated Decision-Making and Profiling

We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects under UK GDPR Article 22. If this changes, we will update this policy and provide appropriate information about the logic involved and your rights.

 

15. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date
• Post prominent notice on our website
• Provide additional notice as required by law

We encourage you to review this policy periodically.

 

16. Contact Us

For any questions about this Privacy Policy, our data processing practices, or to exercise your rights:

Email: privacy@techcare.co.uk
Post: Data Protection, Techcare Limited, Unit 119 Anglesey Court, Towers Business Park, Wheelhouse Road, Rugeley, Staffordshire WS15 1UL