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IT Support

IT support services to keep your business running smoothly, letting you focus on growth.

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Let down by your current managed IT support provider?

Poor customer service, several missed Service Level Agreements (SLAs), and you’re still waiting for a simple phone issue resolution. What gives?

Slow and impersonal Managed IT Support Services are a big turn off. Especially if no one knows you or your company's name. So working with a managed IT service provider you trust and proactively manages your business, helps takes that extra bit of pain away.

That’s where we can help. Switch to Techcare.

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Co-managed IT support that you can trust

You’re trying to manage your IT in-house but struggling to find people with suitable skill sets. A drain on your resources, time-consuming, and you feel further away from your overall business goals.

You also need someone you can trust to keep your systems running smoothly, allowing you to focus on more significant infrastructure projects as your business grows.

We’ll provide you with a team of specialists who will work closely with your internal IT department, satisfying all your needs. We’re here to help you fill the knowledge/skills gap and give you back the peace of mind that comes with knowing your IT is in safe hands.

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Benefits of Managed IT Support

  • Avoid downtime with reliable maintenance and support
  • Focus on your business strategy while we look after your technology
  • Get access to skilled System Engineers at a lower price than an internal team
  • Strengthen your security and avoid cyberattacks

Let us guide your IT strategy

Our IT experts tell you what you're doing right, and where you can improve efficiency.

FREE IT Audit

Choosing a Managed IT Services Provider

 

Scalability and Flexibility

Your technology needs to flex and move with your business. Your tech needs to be able to expand as you grow, move with you easily if you relocate, and adapt seamlessly to any large-scale business changes. If it doesn't, then it's working against you - not with you. Our solutions are scalable and flexible - they're on your team. 

 

Specialised Support

Each business is different. No two businesses have exactly the same systems and solutions in place - even if they're in the same industry. Techcare provides specialised support to businesses, getting to know their unique and industry-specific systems to ensure the business is always up and running.

 

24/7 Monitoring and Maintenance

We keep an eye on your systems to make sure everything is live and your business is safe and sound. Often, if your business has any threats or issues, you won't even know that they were there. We work in the background to keep your business running. 

 

Cost-effectiveness

Cost-effective technology isn't always the answer. Budget-friendly MSPs have additional costs for extra services, and upsell to you once you've completed onboarding. At Techcare, we're open with our costs from the get-go. We don't upsell, and there aren't any hidden fees that get disclosed later down the line. 

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Components of Managed IT Services 

 

IT Support Helpdesk | Cloud Services | 24/7 Monitoring

Data backup | Security Management | Infrastructure

Managed Microsoft 365

We’ve created our Microsoft 365 Secure solution, offering 360-degree protection for your users’ mailbox data. All Microsoft 365 Secure packages include UK helpdesk support from Techcare, to ensure your users get the most out of your Microsoft 365 apps such as Outlook, OneDrive, and Teams. 

Managed Microsoft 365

VOIP & SIP Trunks

Yes, everything is becoming more digitalised, but phone calls are still a go-to communication method for so many people. Effective call management simply makes your employee’s days easier, whether you’re a dental practice, kitchen manufacturer, or MSPs like us. 

Move to managed VoIP

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Managed IT Support in action

We don't just talk the talk.

Take a look at our case study with Crown Bank Dental to find out how we took full responsibility of their IT systems to take pressure of the team, and give them peace of mind.

Read the case study

Crown Bank Dental Techcare

Switch to Techcare

Your tech keeps your business running.

So your IT support team needs to be tip-top, otherwise the rest of your business will start to crumble. 

We pride ourselves on our consistently quick response times and high-class customer service.

Not happy with your current provider? Pop your details in the form to get the IT support you deserve.

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Frequently Asked Questions

Why do I need an IT support partner?

An IT support partner like Techcare provides peace of mind by ensuring your technology is managed proactively. We help reduce downtime, improve security, and keep your systems running smoothly. By partnering with an MSP, you gain access to a team of experts without the overhead costs of an internal IT department, allowing your team to stay focused on business goals.

What is an MSP?

An MSP, or Managed Service Provider, is a company that provides managed IT services for businesses. As an MSP, Techcare handles various IT functions on your behalf, including monitoring, security, and maintenance. This allows you to focus on your core business while we ensure your technology is secure, efficient, and up-to-date.

What's the difference between managed and co-managed IT support?

Managed IT support means Techcare takes full responsibility for your IT infrastructure, managing everything from troubleshooting to strategic IT planning. Co-managed IT support is a partnership with your existing IT team, where we provide additional support, tools, and expertise to help them manage your IT environment effectively. Co-managed support is ideal if you have an in-house team but need extra resources or specialised assistance.

Can you work alongside an existing IT team?

Absolutely. We work seamlessly alongside internal IT teams, providing additional expertise, resources, and backup support as needed.

I don't have an IT department. Is IT support for me?

Yes, absolutely! Techcare’s IT support is designed for businesses of all sizes, including those without an internal IT team. We offer complete IT management, covering everything from day-to-day support to strategic planning, allowing you to benefit from professional IT services without needing in-house resources.

What other services do you offer alongside IT support?

Techcare’s IT support covers a wide range of services to keep your business running smoothly. Our support can include proactive monitoring, regular maintenance, cybersecurity protection, troubleshooting, network management, and end-user support - depending on your requirements. We work to ensure minimal downtime and quick issue resolution.

What size of businesses does Techcare support?

We specialise in supporting businesses with 50-200 employees, focusing on delivering tailored solutions that scale with your needs.

Do you offer on-site support?

Yes, we provide both remote and on-site support options. While most issues can be resolved remotely, our team is available for on-site visits when needed.

What makes Techcare's IT support different?

With over a decade of experience, we take a proactive approach, aiming not just to fix issues but to prevent them. Our team is committed to customer satisfaction, continuous improvement, and consultative problem-solving to meet your business goals.

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