Cookies

1. Introduction

This Cookies Policy explains how Techcare Limited ("we," "us," or "our") uses cookies and similar technologies when you visit our website https://techcare.co.uk (the "Service"). This policy explains what these technologies are, why we use them, and your rights to control our use of them.

This policy should be read alongside our Privacy Policy, which explains how we collect, use, and protect your personal information.

 

2. Legal Framework

Our use of cookies is governed by:

• The Privacy and Electronic Communications Regulations (PECR) 2003
• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018
• The Data (Use and Access) Act 2025

We use automated cookie scanning technology (Cookiebot) to scan our website monthly and maintain an up-to-date record of all cookies used on our website, ensuring continuous compliance with transparency requirements under PECR and UK GDPR.

 

3. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies help us understand how you use our website and improve your browsing experience.

We do not knowingly collect personal data from children under 13 (the age of digital consent in the UK) through cookies. If you believe a child has provided personal data through our cookies, please contact us immediately.

 

4. How We Use Cookies and Similar Technologies

We use Cookiebot, a consent management platform, to manage and categorize the cookies used on our website. When you first visit our site, you'll see a cookie banner that allows you to accept or reject different categories of cookies. Your preferences are stored and can be changed at any time.

 

5. Types of Cookies We Use

5.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly and cannot be disabled. They are usually set in response to actions you take, such as setting privacy preferences, logging in, or filling in forms. These cookies are exempt from consent requirements under PECR as they are strictly necessary for the provision of the service you have requested.

Examples include:

• Session management cookies
• Security cookies
• Load balancing cookies
• Cookie consent preferences

5.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website's performance and user experience.

We use:

• Google Analytics: Provided by Google LLC, these cookies track website usage, including pages visited, time spent on site, and user journey patterns. Data may be transferred to the United States under the EU-U.S. Data Privacy Framework and UK Extension. Google LLC has certified compliance with the Data Privacy Framework principles. However, transfer mechanisms are subject to change, and we monitor developments in international transfer arrangements. Retention period: 26 months. You can opt out of Google Analytics specifically by visiting: https://tools.google.com/dlpage/gaoptout

5.3 Functionality Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings. Without these cookies, some or all of these services may not function properly.

5.4 Marketing and Advertising Cookies

These cookies require your explicit consent and are used to deliver relevant advertisements and track advertising campaign effectiveness. They may be set by our advertising partners and used to build a profile of your interests. You can withdraw consent at any time through our cookie settings.

5.5 Detailed Cookie Information

Our website uses Cookiebot to categorise and display all cookies in use.

You can view the full, automatically updated list of cookies, including their providers, purposes, and durations, here. 

This declaration also shows your current consent status and allows you to update your preferences at any time.

This table is automatically updated when our website is scanned for cookies. The information includes cookie names, providers, purposes, expiry periods, and types. If you have questions about any specific cookie listed, please contact us using the details provided at the end of this policy.

 

6. Third-Party Cookies

We work with trusted third-party service providers who may place cookies on your device. The detailed cookie table above provides complete information about all third-party cookies. Key third-party providers include:

Google Analytics (Google LLC)

• Purpose: Website analytics and performance monitoring
• Data Controller: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
• Privacy Policy: https://policies.google.com/privacy
• International Transfers: Data may be transferred to the United States under the EU-U.S. Data Privacy Framework and UK Extension
• Retention: 26 months
• Opt-out: https://tools.google.com/dlpage/gaoptout

Cookiebot (Cybot A/S)

• Purpose: Cookie consent management
• Data Controller: Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark
• Privacy Policy: https://www.cookiebot.com/en/privacy-policy/

 

7. Managing Your Cookie Preferences

7.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customise your cookie preferences by category
• View detailed information about each cookie category

7.2 Updating Your Preferences

You can change your cookie preferences at any time by:

• Clicking the Cookie icon link in our website footer
• Using your browser's cookie management settings
• Contacting us using the details below

7.3 Browser Settings

Most browsers allow you to control cookies through their settings. Please note that disabling certain cookies may impact website functionality. For guidance on managing cookies in your browser, visit:

• Chrome: https://support.google.com/chrome/answer/95647
• Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• Edge: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy

 

8. Your Rights

Under UK data protection law, you have the following rights regarding cookies that process your personal data:

• Right to withdraw consent: You can withdraw your consent to non-essential cookies at any time
• Right of access: Request information about the personal data we process through cookies
• Right to rectification: Request correction of inaccurate personal data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of processing in certain circumstances
• Right to data portability: Request transfer of your data to another controller
• Right to object: Object to processing based on legitimate interests

To exercise these rights, please contact us using the details below.

 

9. Data Controller Information

Data Controller:
Techcare Limited
Unit 119 Anglesey Court, Towers Business Park
Wheelhouse Road, Rugeley
Staffordshire WS15 1UL
United Kingdom

Contact:
Email: privacy@techcare.co.uk

ICO Registration: ZA553551

 

10. International Transfers

Some of our third-party service providers may transfer your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the UK authorities
• Binding corporate rules

 

11. Retention

Specific retention periods for individual cookies are detailed in the cookie table above. General retention periods are:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Retained until expiry or manual deletion
• Analytics cookies: Typically 24-26 months
• Consent records: 3 years from last interaction

 

12. Complaints

If you have concerns about our use of cookies or how we handle your personal data, you can:

1. Contact us directly using the details above
2. Use our electronic complaints form - In accordance with the Data (Use and Access) Act 2025, we provide an electronic complaints form available on our Complaints webpage. We acknowledge complaints within 30 days and respond without undue delay.
3. File a complaint with the Information Commissioner's Office (ICO):
• Website: https://ico.org.uk/make-a-complaint/
• Phone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

 

13. Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this policy periodically to stay informed about our use of cookies.

 

14. Contact Us

If you have any questions about this Cookies Policy or our use of cookies, please contact us:

Email: privacy@techcare.co.uk

Address: Techcare Limited, Unit 119 Anglesey Court, Towers Business Park, Wheelhouse Road, Rugeley, Staffordshire WS15 1UL