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Managed IT Support

IT support services to keep your business running smoothly, letting you focus on growth.

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Our Managed IT Support Services keep your business online, without you having to lift a finger, so you can focus on day-to-day business management and overall growth. Our managed IT support helps businesses that rely on technology to stay productive, secure and competitive. Whether you need a fully managed IT solution or a co-managed approach to work alongside your internal team, we act as an extension of your business, not just a helpdesk.

From our Midlands base, we work both locally and nationally, with an approach built on trust, transparency and long-term relationships. We have a standardised stack of cybersecurity products that we believe is the ideal combination for optimum cyber protection. With a best-in-class Net Promoter Score of 100 and accreditations such as CHAS, we’re trusted by businesses that need reliable, compliant and proactive IT support, keeping your operations running smoothly.

Looking for an IT partner that you can trust? Switch to Techcare.

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Benefits of  IT Support From Techcare

  • Avoid downtime with reliable maintenance and support: Proactive monitoring and maintenance reduce the risk of unexpected outages.
  • Focus on your business strategy while we look after your technology: Free up time and resources so your team can concentrate on growth.
  • Access skilled system engineers at a lower price than an internal team: Full IT team expertise without cost, recruitment and training overheads.
  • Strengthen your security and avoid cyberattacks: Our security-first approach protects your systems, users and data from evolving threats.
  • Proactive issue prevention, not just reactive fixes: Our managed IT support identifies and resolves issues before they impact your business.
  • 24/7 monitoring and ongoing maintenance: We keep a constant eye on your systems, so potential problems are handled before you even notice.
  • Scalable managed IT services that grow with your business: Whether you’re scaling up, relocating or evolving, your IT support adapts with you.
  • Security awareness and user training: We help your team stay protected with user training, reducing errors and strengthening your overall security.

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Your Managed IT Services Provider

 

Scalability and Flexibility

Your technology needs to flex and move with your business, expanding as you grow, moving easily if you relocate and adapting seamlessly to any large-scale business changes. If it doesn't, then it's working against you. We specialise in supporting growing businesses with 50–200 employees, where systems need to scale quickly without adding unnecessary complexity or cost. Our solutions are always scalable and flexible - we’re on your team.

 

Specialised Support

Every business is different; no two have the same systems and solutions in place - even if they're in the same industry. Techcare provides specialised support to businesses, getting to know their unique and industry-specific systems to ensure the business is always up and running. This means faster resolutions, more relevant support and fewer recurring issues slowing your team down.

 

24/7 Monitoring and Maintenance

We keep an eye on your systems to make sure everything is live and your business is safe and sound. Often, if your business has any threats or issues, you won't even know that they were there. We work in the background to keep your business running. With continuous monitoring and proactive maintenance, we identify risks early and act before they cause downtime, helping you avoid disruption and maintain productivity across your business.

 

Cost-effectiveness

Cost-effective technology isn't always the answer. Budget-friendly MSPs have additional costs for extra services, and upsell to you once onboarding is complete. At Techcare, we're open with our costs from the get-go. We don't upsell, and there aren't any hidden fees that get disclosed later down the line. You get access to a full team of experts, predictable monthly costs and long-term value, without the cost of building and managing an in-house IT department. 

 

Proactive Issue Prevention

Fixing problems is important, but it’s only part of the job. Our managed IT services are built around preventing them in the first place. By analysing trends, monitoring performance and continuously improving your setup, we reduce recurring issues and keep your systems stable, secure and reliable. 

 

Security Awareness and User Training

Your people are a key part of your cybersecurity. We provide user security training to help your team recognise common threats like phishing and reduce the likelihood of human error. Combined with our advanced technical controls, this approach creates a stronger, more resilient barrier around your business.

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Customer Satisfaction

Our Onboarding Schedule

  • Initial enquiry & requirements discussion
  • Contract agreed
  • Client profile handover
  • Scoping meeting
  • Scoping documentation
  • Basic company data gathering
  • Existing partner introductions & data gathering

 

Who's involved?

Sales | Account Manager | Service Delivery Manager | Onboarding Engineering

  • Infrastructure deployment planning
  • Endpoint deployment planning
  • Initiate RMM deployment
  • Network & infrastructure review

 

Who's involved?

Onboarding Engineer

  • Endpoint security suite deployment
  • Cloud migration planning
  • Mid-week progress update
  • Client asset review
  • Email solution review & documentation
  • Data solution review & documentation
  • Service desk handover
  • M365 tenant alignment & config
  • Cloud backup configuration
  • User cybersecurity training
  • Mid-week progress update
  • Risks review & documentation

 

Who's involved?

Service Delivery Manager | Account Manager | Onboarding Engineer

  • Technical 90 day roadmap
  • Engineer handover
  • Departmental handover
  • Onboarding wrap-up meeting
  • Necessary professional services work completed

 

Who's involved?

Onboarding Engineer | Service Delivery Manager | Account Manager | Professional Services Engineer | Project Manager

  • Monthly check-ins
  • Quarterly business reviews
  • Cyber Essentials(+) Certification

 

Who's involved?

Service Delivery Manager | Account Manager | Professional Services Engineer

 IT Support Services from Techcare

VOIP & SIP Trunks

Phone calls are still a core part of day-to-day business. Our VoIP and SIP solutions provide reliable, flexible communication that works wherever your team is based. We ensure your telephony systems are secure, efficient and easy to manage, helping your team stay connected without disruption.

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Our IT Support in action

We don't just talk the talk.

Take a look at our case study with Crown Bank Dental to see how our managed IT support services took full responsibility for their IT systems, relieving pressure on the team and giving them complete peace of mind.

Read the case study

Crown Bank Dental Techcare

Some locations we cover:

Our specialist industries:

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Your tech keeps your business running.

So your IT support team needs to be tip-top, otherwise the rest of your business will start to crumble. 

We pride ourselves on our consistently quick response times and high-class customer service.

Not happy with your current provider? Pop your details in the form to get the IT support you deserve.

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Frequently Asked Questions

Why do I need an IT support partner?

An IT support partner like Techcare provides peace of mind by ensuring your technology is managed proactively. We help reduce downtime, improve security and keep your systems running smoothly. By partnering with an MSP, you gain access to a team of experts without the overhead costs of an internal IT department, allowing your team to stay focused on business goals.

What is an MSP?

An MSP, or Managed Service Provider, is a company that provides managed IT services for businesses. As an MSP, Techcare handles various IT functions on your behalf, including monitoring, security and maintenance. This allows you to focus on your core business while we ensure your technology is secure, efficient and up-to-date.

What's the difference between managed and co-managed IT support?

Managed IT support means Techcare takes full responsibility for your IT infrastructure, managing everything from troubleshooting to strategic IT planning. Co-managed IT support is a partnership with your existing IT team, where we provide additional support, tools and expertise to help them manage your IT environment effectively. Co-managed support is ideal if you have an in-house team but need extra resources or specialised assistance.

Can you work alongside an existing IT team?

Absolutely. We work seamlessly alongside internal IT teams, providing additional expertise, resources and backup support as needed.

I don't have an IT department. Is IT support for me?

Yes, absolutely! Techcare’s IT support is designed for businesses of all sizes, including those without an internal IT team. We offer complete IT management, covering everything from day-to-day support to strategic planning, allowing you to benefit from professional IT services without needing in-house resources.

What other services do you offer alongside IT support?

Techcare’s IT support covers a wide range of services to keep your business running smoothly. Our support can include proactive monitoring, regular maintenance, cybersecurity protection, troubleshooting and end-user support - depending on your requirements. We work to ensure minimal downtime and quick issue resolution.

What size of businesses does Techcare support?

We specialise in supporting businesses with 50-200 employees, focusing on delivering tailored managed IT support that scales with your needs.

Do you offer on-site support?

Yes, we provide both remote and on-site support options. While most issues can be resolved remotely, our team is available for on-site visits when needed.

What makes Techcare's IT support different?

With over a decade of experience, we take a proactive approach, aiming not just to fix issues but to prevent them. Our team is committed to customer satisfaction, continuous improvement and consultative problem-solving to meet your business goals.