IT Support

IT support services to keep your business running smoothly, letting you focus on growth.

Let down by your current managed IT support provider?

Poor customer service, several missed Service Level Agreements (SLAs), and you’re still waiting for a simple phone issue resolution. What gives?

Slow and impersonal Managed IT Support Services are a big turn off. Especially if no one knows you or your company's name. So working with a managed IT service provider you trust and proactively manages your business, helps takes that extra bit of pain away.

That’s where we can help. Switch to Techcare.

Call us

Co-managed IT support that you can trust

You’re trying to manage your IT in-house but struggling to find people with suitable skill sets. A drain on your resources, time-consuming, and you feel further away from your overall business goals.

You also need someone you can trust to keep your systems running smoothly, allowing you to focus on more significant infrastructure projects as your business grows.

We’ll provide you with a team of specialists who will work closely with your internal IT department, satisfying all your needs. We’re here to help you fill the knowledge/skills gap and give you back the peace of mind that comes with knowing your IT is in safe hands.

Benefits of Managed IT Support

Avoid downtime with reliable maintenance and support
Focus on your business strategy while we look after your technology
Get access to skilled System Engineers at a lower price than an internal team
Strengthen your security and avoid cyberattacks

Let us guide your IT strategy

Our IT experts tell you what you're doing right, and where you can improve efficiency.

FREE IT Audit

Choosing a Managed IT Services Provider

Scalability and Flexibility

Your technology needs to flex and move with your business. Your tech needs to be able to expand as you grow, move with you easily if you relocate, and adapt seamlessly to any large-scale business changes. If it doesn't, then it's working against you - not with you. Our solutions are scalable and flexible - they're on your team.

Specialised Support

Each business is different. No two businesses have exactly the same systems and solutions in place - even if they're in the same industry. Techcare provides specialised support to businesses, getting to know their unique and industry-specific systems to ensure the business is always up and running.

24/7 Monitoring and Maintenance

We keep an eye on your systems to make sure everything is live and your business is safe and sound. Often, if your business has any threats or issues, you won't even know that they were there. We work in the background to keep your business running.

Cost-effectiveness

Cost-effective technology isn't always the answer. Budget-friendly MSPs have additional costs for extra services, and upsell to you once you've completed onboarding. At Techcare, we're open with our costs from the get-go. We don't upsell, and there aren't any hidden fees that get disclosed later down the line.

0 mins

Average Response Time

0 mins

Average Resolution Time

0 %

Customer Satisfaction

Components of Managed IT Services

IT Support Helpdesk | Cloud Services | 24/7 Monitoring

Data backup | Security Management | Infrastructure

Managed Microsoft 365

We’ve created our Microsoft 365 Secure solution, offering 360-degree protection for your users’ mailbox data. All Microsoft 365 Secure packages include UK helpdesk support from Techcare, to ensure your users get the most out of your Microsoft 365 apps such as Outlook, OneDrive, and Teams.

Managed Microsoft 365

VOIP & SIP Trunks

Yes, everything is becoming more digitalised, but phone calls are still a go-to communication method for so many people. Effective call management simply makes your employee’s days easier, whether you’re a dental practice, kitchen manufacturer, or MSPs like us.

Move to managed VoIP

Managed IT Support in action

We don't just talk the talk.

Take a look at our case study with Crown Bank Dental to find out how we took full responsibility of their IT systems to take pressure of the team, and give them peace of mind.

Read the case study

Switch to Techcare

Your tech keeps your business running.

So your IT support team needs to be tip-top, otherwise the rest of your business will start to crumble.

We pride ourselves on our consistently quick response times and high-class customer service.

Not happy with your current provider? Pop your details in the form to get the IT support you deserve.

Call us

Latest from Techcare

Top 5 Underrated Microsoft 365 Apps

Microsoft 365 is made up of a bunch of applications, and you're not getting the most out of your Microsoft license. Here are our top underrated M365 apps.

Outlook App vs Gmail App – What’s the difference?

Gmail and Outlook are two of the most popular mail apps. But what's the difference between the two, and which app is best for your business?

New Outlook for Windows – what’s the difference?

Microsoft has released a new version of Outlook, bringing consistency across all Outlook users. What has changed? Let's dive in.

Improving Accessibility on Microsoft 365

Discover how Microsoft 365’s powerful accessibility features can help you create a more inclusive and productive workplace for every team member.

What is VoIP?

VoIP - Voice over Internet Protocol - is a technology that allows you to talk over the internet, rather than traditional phone lines. You can chat via voice, or even video.

What is Power Automate? Why should you use it?

Power Automate is included in Microsoft 365 licenses and improves productivity and efficiency across a whole business, with integrations across dozens of applications.

What are Managed Email Signatures?

What are managed email signatures, and why should every business have them? Discover our top 5 benefits.

Improving the security of your Microsoft 365 account

If you have a Microsoft 365 account, chances are you’re using it pretty much every day, especially if you’re in an office-based role. Find out how to boost the security of your M365 account.

Using Microsoft 365 Apps Offline

One of the best features to come to Microsoft 365 is online storage and editing. But what happens nowadays when you have no internet connection? Find out how to use Microsoft 365 applications when you're offline.

Microsoft 365 vs Office 365: What’s the difference?

Office 365 used to be Microsoft suite of productivity apps, but Microsoft 365 took over in 2020. But what does this name change mean, and which term should you use?

Benefits and use cases of Email Aliases in Outlook

Using email aliases in M365's Outlook offers a convenient way to manage multiple email identities within a single account, enhancing organisational efficiency and privacy.

Boosting remote work productivity

Remote work remains popular following the coronavirus pandemic, but many struggle with collaboration, wellbeing, and creativity when working from home. Find out how to boost productivity to maximise working from home.

Frequently Asked Questions

Why do I need an IT support partner?

An IT support partner like Techcare provides peace of mind by ensuring your technology is managed proactively. We help reduce downtime, improve security, and keep your systems running smoothly. By partnering with an MSP, you gain access to a team of experts without the overhead costs of an internal IT department, allowing your team to stay focused on business goals.

What is an MSP?

An MSP, or Managed Service Provider, is a company that provides managed IT services for businesses. As an MSP, Techcare handles various IT functions on your behalf, including monitoring, security, and maintenance. This allows you to focus on your core business while we ensure your technology is secure, efficient, and up-to-date.

What's the difference between managed and co-managed IT support?

Managed IT support means Techcare takes full responsibility for your IT infrastructure, managing everything from troubleshooting to strategic IT planning. Co-managed IT support is a partnership with your existing IT team, where we provide additional support, tools, and expertise to help them manage your IT environment effectively. Co-managed support is ideal if you have an in-house team but need extra resources or specialised assistance.

Can you work alongside an existing IT team?

Absolutely. We work seamlessly alongside internal IT teams, providing additional expertise, resources, and backup support as needed.

I don't have an IT department. Is IT support for me?

Yes, absolutely! Techcare’s IT support is designed for businesses of all sizes, including those without an internal IT team. We offer complete IT management, covering everything from day-to-day support to strategic planning, allowing you to benefit from professional IT services without needing in-house resources.

What other services do you offer alongside IT support?

Techcare’s IT support covers a wide range of services to keep your business running smoothly. Our support can include proactive monitoring, regular maintenance, cybersecurity protection, troubleshooting, network management, and end-user support - depending on your requirements. We work to ensure minimal downtime and quick issue resolution.

What size of businesses does Techcare support?

We specialise in supporting businesses with 50-200 employees, focusing on delivering tailored solutions that scale with your needs.

Do you offer on-site support?

Yes, we provide both remote and on-site support options. While most issues can be resolved remotely, our team is available for on-site visits when needed.

What makes Techcare's IT support different?

With over a decade of experience, we take a proactive approach, aiming not just to fix issues but to prevent them. Our team is committed to customer satisfaction, continuous improvement, and consultative problem-solving to meet your business goals.

IT Support

Let down by your current managed IT support provider?

Co-managed IT support that you can trust

Benefits of Managed IT Support

Let us guide your IT strategy

Our IT experts tell you what you're doing right, and where you can improve efficiency.

Choosing a Managed IT Services Provider

Scalability and Flexibility

Specialised Support

24/7 Monitoring and Maintenance

Cost-effectiveness

0 mins

0 mins

0 %

Components of Managed IT Services

IT Support Helpdesk | Cloud Services | 24/7 Monitoring

Data backup | Security Management | Infrastructure

Managed Microsoft 365

VOIP & SIP Trunks

Managed IT Support in action

Switch to Techcare

Latest from Techcare

Top 5 Underrated Microsoft 365 Apps

Outlook App vs Gmail App – What’s the difference?

New Outlook for Windows – what’s the difference?

Improving Accessibility on Microsoft 365

What is VoIP?

What is Power Automate? Why should you use it?

What are Managed Email Signatures?

Improving the security of your Microsoft 365 account

Using Microsoft 365 Apps Offline

Microsoft 365 vs Office 365: What’s the difference?

Benefits and use cases of Email Aliases in Outlook

Boosting remote work productivity

Frequently Asked Questions

Why do I need an IT support partner?

What is an MSP?

What's the difference between managed and co-managed IT support?

Can you work alongside an existing IT team?

I don't have an IT department. Is IT support for me?

What other services do you offer alongside IT support?

What size of businesses does Techcare support?

Do you offer on-site support?

What makes Techcare's IT support different?

Quick Links:

We Cover:

Policies:

Let us help you get your project started.

Start your project