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IT Support Worcester

Fully Managed IT support for Worcester Businesses

Call us on 0333 015 5100

Managed IT Support for Worcester Businesses

 

Our Worcester-based IT support services are designed to keep your business running efficiently, so you can focus on what matters most.

Techcare proudly supports businesses throughout Worcester — from the historic city centre to the bustling Shrub Hill and St. John's areas. Whether you’re based near Cathedral Square, the Waterfront, or working out of a local business park, we deliver reliable IT support and cybersecurity services tailored to keep your operations secure and seamless.

If you’re feeling underserved by your current Worcester IT support provider, Techcare is here to offer a better experience. We’re known for our exceptional customer care, proactive problem solving, and customised IT solutions that fit your business needs.

Ready to make the switch? Change your IT support partner today.

Get in touch

IT Support Services for Worcester Businesses

You’ll appreciate our tailored support packages, backed by a dedicated team of 15 IT experts ready to provide the right advice when you need it most. Whether you require specific IT services or assistance with disaster readiness, our reliable service desk team will ensure you feel fully supported from day one.

 

Fully Managed IT Support

We take full responsibility for managing your IT systems. When your employees encounter IT issues, we’re the first point of contact, resolving problems promptly or implementing alternative solutions in line with our SLA commitments.

With your Managed IT Support plan, you can also include add-ons such as Microsoft 365, VoIP, Managed Cybersecurity, enterprise firewalls, Cloud Migration, and more. We’ll help design an IT environment that supports your business growth and future goals.

Co-managed IT services across Worcester

Managing your IT in-house but finding it difficult to secure the right skills? It can drain your resources, take up valuable time, and distract you from your core business objectives.

You need a trusted partner to provide proactive support and keep your IT systems running smoothly, so you can focus on strategic infrastructure projects as your business expands.

Our team of specialists will collaborate closely with your internal IT department to meet all your needs. We’re here to bridge any skills or knowledge gaps and give you the confidence that your IT environment is well managed and secure.

Co-managed IT Support

Dan Chris Techcare

Managed Microsoft 365

We’ve created our Microsoft 365 Secure solution, offering 360-degree protection for your users’ mailbox data. All Microsoft 365 Secure packages include UK helpdesk support from Techcare, to ensure your users get the most out of your Microsoft 365 apps such as Outlook, OneDrive, and Teams. 

Managed Microsoft 365

Managed VoIP

Yes, everything is becoming more digitalised, but phone calls are still a go-to communication method for so many people. Effective call management simply makes your employee’s days easier, whether you’re a dental practice, kitchen manufacturer, or MSPs like us. 

Move to managed VoIP

Meet the Managed Services Team

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Lewis

Service Delivery Manager

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Chris

Service Desk Supervisor

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Rob

Systems Engineer

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Daniel

Systems Engineer

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Dan

Customer Champion

Why is Techcare different from other Worcester IT support providers?

At Techcare, we’re not like other IT support providers in Worcester. We offer end-to-end, tailored IT solutions — whether you want us to fully manage your IT or work alongside your in-house team.

While cybersecurity and IT support are standard for most MSPs, our strengths lie in connectivity and IT consultancy. Our Worcester-based network installation services help with office relocations, expansions, and cabling upgrades, while our consultancy brings a strategic edge to your technology. Stand out from competitors with solutions like Microsoft Copilot, AI integration, and custom software development.

When you call Techcare, you speak directly to our in-house team — never an outsourced call centre. We prioritise ongoing training for both your staff and our engineers, ensuring everyone stays ahead of emerging tech trends. Plus, we explain technical issues in clear, straightforward language so you’re always on the same page.

 

Local IT Support for Worcester businesses

We support businesses nationwide, but being local to Worcester means we can respond quickly on-site, resolving issues faster. It’s rewarding to help local companies grow and thrive with improved IT strategies powered by our expert IT consultancy.

 

A security-first approach to IT Support

Cybersecurity is integral to everything we do:

  • Achieve Cyber Essentials certification within your first three months of partnering with us.
  • Proactive threat monitoring to stop risks before they impact your business.
  • Robust backup and disaster recovery plans to protect your data.
  • Disaster readiness audits to ensure your business can withstand unexpected events.
  • Secure cloud solutions featuring encryption and role-based access control.
  • User cybersecurity training to reduce phishing and human error risks.
  • Comprehensive physical security services including CCTV installation.

Our specialist industries:

IT Support across the Worcester area

We deliver expert IT services throughout Worcester and the wider Worcestershire region.

With our base in Staffordshire, we’re perfectly positioned to reach businesses across the Midlands quickly, providing on-site support to resolve your IT issues face-to-face.

Award-winning IT support for Worcester

It’s true, our IT support services have received prestigious recognition. We were awarded Staffordshire IT Services Company of the Year 2023, featured among the 50 Best Managed IT Companies 2023, and won Small Company of the Year 2021 & 2025 at the SLTC Chamber of Commerce Awards.

While these awards are fantastic, what matters most to us is our customers’ satisfaction. We consistently achieve an average rating of 4.77 out of 5 stars and maintain an impressive NPS score of +89.

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Customer Satisfaction

IT Support Birmingham

IT Support Case Study

“Techcare has been a driving force behind our journey to success here at Crown Bank Dental...

With their expert guidance, we’ve achieved seamless connectivity, streamlined processes, and a newfound peace of mind knowing that our IT needs are in capable hands.

Techcare’s ongoing support has helped to pave the way for our success.” - Emma Baskeyfield, Practice Manager.

Read the full case study

Switch Your IT Support Provider in Worcester

Let’s have a conversation about what you need from a managed IT support partner.

We’ll discuss your specific requirements, what’s included in our services, optional add-ons, and transparent pricing tailored to your business.

Frequently Asked Questions

What IT support services do you offer to Worcester businesses?

We provide a full range of IT support services including managed IT support, cybersecurity, cloud solutions, network installations, and helpdesk support tailored to Worcester-based companies’ needs.

How quickly can you respond to IT issues in Worcester?

Thanks to our proximity to Worcester, we can usually offer rapid on-site support within a few hours, alongside remote assistance to resolve many issues immediately.

Can you help with IT support during office moves or expansions in Worcester?

Absolutely! We specialise in supporting Worcester businesses with network installations, cabling, and IT setup during office relocations or expansions.

Do you provide cybersecurity services for Worcester businesses?

Yes, cybersecurity is a core part of our offering. We help Worcester companies protect their data with threat monitoring, staff training, disaster readiness audits, and compliance certifications.

How do you tailor IT support to suit small and medium businesses in Worcester?

We work closely with Worcester SMEs to understand their unique business goals and challenges, then design IT support packages that scale with their growth and budget.