TechCare and the Kitchen Client

The Problem

The Client is a UK-based company with 9 showroom locations and 2 production facilities across the country, specialising in bespoke and individual kitchen designs. Customers work with a designer to create their kitchen, and workers and machinists create the specialist pieces to turn the design into a reality.

This design process takes a lot of file space and system power. Designers use powerful Computer Aided Design (CAD) software to visualise each individual kitchen setup to show to potential clients. Each kitchen design is scaled exactly to the client’s specification and inputs computer and actual sketches to create the one-of-a-kind design.

The Client was suffering with failing infrastructure, with systems unable to cope with the volume and speed of work needed. After repeated and ongoing performance issues, caused by the company having grown substantially with the infrastructure remaining the same, The Client approached TechCare for a solution.

The Challenge

The Client has grown since initially opening in Shropshire as a small, family-run business. Now they have 9 different sites to contend with, in locations from Scotland to Hemel Hempstead. The existing systems and servers they had were simply not up to the job anymore.

The processing power demanded of The Client’s bespoke designing software was increasing, and the systems couldn’t cope. They kept crashing, losing completed work, making customers wait a long time for quotes and designs, and hampering efficiency drives.

TechCare were called in to update the systems and make them able to carry the weight of the demands The Client needed, while also maximising efficiency and leaving room for the business to grow.

The Solution

TechCare formulated a plan that could suit The Client’s needs short-term or long-term, with a range of budgets. The Client chose a longer-term solution, as the business was expanding, which including a full tech system overhaul that brought them in line with the very latest developments in the industry. TechCare was even able to formulate a package that suited and met all of The Client’s needs.

Now, designs are completed faster, systems benefit from improved security, more staff are able to use systems concurrently, customers get their quotes earlier, and systems are far more reliable. Team members are also made much more efficient.

The clients Managing Director said “All budgets were catered for, all options were explained to us in detail and any questions were answered fully – we were impressed by TechCare’s knowledge and professionalism. Our technology systems are now transformed and we are delighted to maintain a fantastic working relationship with TechCare. Their managed support service which includes proactive maintenance and reactive support has proved every bit as good as the initial outfit. Any of our team can call the IT helpdesk any time for advice and nothing is ever too much trouble.

“We highly recommend TechCare.”

Karl Frankham, Managing Director of TechCare, said “During the first meeting The Client required a partner that could manage all technology elements of their business”.

“With plans for major growth they needed a partner that could provide Network cabling, IT Infrastructure Services and ongoing proactive and reactive support across their 8 UK locations with further growth planned for the foreseeable future”

“We are proud of the outcomes from this project. The new systems and infrastructure we have implemented has saved The Client time and money so they can concentrate on their business growth and we can continue to help support the day to day of their business.”

The identity of the client has been removed for data security reasons. Please contact us if you would like more information.