Managed IT Support · Leicester

IT Support Leicester

Managed IT support for Leicester-based businesses

5.0 from 54 Google reviews
ISO 27001 ISO 9001 Cyber Essentials Plus
IT Support Leicester
18 mins
Average Response Time
2 hours
Average Resolution Time
100%
Customer Satisfaction
In Leicester

Reliable IT support for Leicester businesses

Our Leicester-focused IT support services are designed to keep your business secure, productive, and running smoothly — so you can focus on what matters most.

Techcare supports businesses across Leicester — including the city centre, Meridian Business Park, Grove Park, Fosse Park, and beyond. Whether you're based in a shared office in Clarendon Park, a growing company in Braunstone, or a manufacturer in Thurmaston or Oadby, we deliver expert IT support and cybersecurity services tailored to your needs.

Frustrated with your current IT provider? Let’s have a conversation. Techcare is known for proactive service, fast response times, and smart technology strategies that support long-term growth.

Ready to switch? Join the Leicester businesses that trust Techcare for IT support.

Get in touch

Reliable IT Support Services for Leicester Businesses

Looking for trusted IT support in Leicester? Our flexible support packages are built for ambitious businesses across Leicester, the East Midlands, and surrounding areas. With a 20-strong team of IT professionals, you’ll get expert guidance, hands-on support, and tailored tech solutions whenever you need them. Whether you’re tackling everyday IT issues or looking to strengthen your business continuity strategy, Techcare is here to keep your operations running smoothly.

Fully Managed IT Support in Leicester

We deliver end-to-end, fully managed IT support for businesses throughout Leicester. Acting as your outsourced IT department, we resolve support requests efficiently and proactively — reducing downtime and keeping your team productive. From reactive helpdesk support to forward-thinking IT strategy, our service is designed to scale with your business, all underpinned by a clear Service Level Agreement (SLA).

As part of your Managed IT Support package, you can customise your setup with additional services like Microsoft 365 support, VoIP phone systems, cybersecurity solutions, enterprise firewalls, cloud migration, and more. Our Leicester-based IT experts will help you build a secure, scalable, and cost-effective technology environment aligned to your business goals.

Co-Managed IT Services in Leicester

Managing IT in-house but finding your team overstretched or lacking specialist skills? You’re not alone — many businesses in Leicester and the surrounding areas face similar challenges as their internal teams juggle day-to-day IT tasks with strategic demands.

With Techcare’s co-managed IT support in Leicester, your in-house team gets the extra capacity and technical expertise it needs. We provide dependable, proactive support that keeps your IT running efficiently, allowing your team to focus on high-impact projects and business growth.

Co-managed IT Support

Dan Jake Techcare

Managed Microsoft 365

We’ve created our Microsoft 365 Secure solution, offering 360-degree protection for your users’ mailbox data. All Microsoft 365 Secure packages include UK helpdesk support from Techcare, to ensure your users get the most out of your Microsoft 365 apps such as Outlook, OneDrive, and Teams.

Managed Microsoft 365

Managed VoIP

Yes, everything is becoming more digitalised, but phone calls are still a go-to communication method for so many people. Effective call management simply makes your employee’s days easier, whether you’re a dental practice, kitchen manufacturer, or MSPs like us.

Move to managed VoIP

Why choose Techcare over other Leicester IT Support Providers?

Techcare isn’t your typical IT support company in Leicester. We offer tailored, end-to-end IT solutions — whether you need fully managed services or additional support to enhance your internal IT function.

While most managed service providers (MSPs) offer cybersecurity and IT support as standard, our strength lies in strategic thinking and deep technical know-how. From connectivity and IT consultancy to infrastructure upgrades, we help Leicester businesses operate smarter. Whether you’re scaling up, relocating, or modernising your tech stack, our network installation services keep your business connected. We also help future-proof your organisation with innovation-led services like Microsoft Copilot, AI integration, and custom software development.

When you contact us, you’ll speak directly with our experienced in-house team — never a third-party call centre. We invest heavily in ongoing training for both our engineers and your team, ensuring you get clear, actionable support with zero jargon. Just straightforward solutions that work.

Local IT Support in Leicester

While we work with businesses across the UK, our proximity to Leicester means we can provide fast, on-site IT support when you need it most. That means less downtime, more productivity, and peace of mind for your team.

We’re proud to support Leicester businesses with dependable systems and forward-thinking tech strategies — always delivered with expert IT consultancy.

A security-first approach to Managed IT Services

Cybersecurity is at the core of everything we do. As your Leicester IT support partner, you’ll benefit from:

IT Support across Leicester and surrounding areas

We provide expert IT support to businesses in Leicester and across the East Midlands region.

With our Staffordshire base, we're perfectly placed to serve Leicester businesses — offering responsive, on-site support whenever it's needed.

Award-winning IT support Leicester

It’s true, our IT support services are award-winning. We were named Staffordshire IT Services Company of the Year 2023, recognised in the 50 Best Managed IT Companies 2023, and won Small Company of the Year 2021 & 2025 at the SLTC Chamber of Commerce Awards.

But what really matters to us is client satisfaction. We consistently earn an average of 4.77 out of 5 stars for our service and maintain an impressive NPS score of +89.

IT Support Leicester

IT Support Case Study

“Techcare has been a driving force behind our journey to success here at Crown Bank Dental...

With their expert guidance, we’ve achieved seamless connectivity, streamlined processes, and a newfound peace of mind knowing that our IT needs are in capable hands.

Techcare’s ongoing support has helped to pave the way for our success.” - Emma Baskeyfield, Practice Manager.

Read the full case study

Ready to Switch Your IT Support Provider?

Looking for a more responsive, knowledgeable, and proactive IT support partner in Leicester?

Let’s talk about what you need from your managed IT support provider. We’ll explore your current setup, your business goals, and how we can tailor our services to fit your needs.

Complete the form or call us on 0333 015 5100

What we do

Fully managed or co-managed IT support

However your Leicester business is set up, we fit around it. Run your IT entirely through us, or work alongside the team you already have. Either way you get the same named engineers, the same standards, and a service level agreement we are measured against.

Fully managed IT

We act as your IT department: a responsive service desk, proactive monitoring, updates, hardware, and the day-to-day fixes that keep people working.

Managed IT support

Co-managed IT

Already have an IT person or team? We add capacity and specialist skills behind them, covering security, monitoring and the day-to-day so they can focus on bigger projects.

Co-managed IT support
Why Techcare

Certified like the nationals. Personal like no one else.

You no longer have to choose between a faceless national provider with the certifications and a small local one with the care. At 22 people, we hold the standards the big firms hold, and we still know your business by name and own every outcome.

ISO 27001

Independently audited information security, so your client data is handled to a standard you can show your own regulator.

ISO 9001

Audited quality management, which means consistent, documented processes behind every ticket and project.

Cyber Essentials Plus

Hands-on verified cyber controls, the certification more and more contracts now require from their suppliers.

A named team who know your systems, not a ticket number.
Response and resolution backed by a clear SLA.
Call us and reach our own engineers, never a call centre.
Security & compliance

Security built in, not bolted on

Cybersecurity underpins everything we do for Leicester businesses. The same work that keeps you safe day to day is what keeps you compliant when a customer or regulator asks.

Leicester's manufacturing, food and logistics businesses, from Meridian and Fosse Park out to the distribution corridors, sit in supply chains that increasingly expect Cyber Essentials, Cyber Essentials Plus or ISO 27001 before they award work. We hold all three, so we know what an assessor checks and can get you certified and keep you there.

  • Cyber Essentials certification, with help to reach Cyber Essentials Plus or ISO 27001.
  • Managed threat detection and response, watching for trouble around the clock.
  • Enforced multi-factor authentication and role-based access across your systems.
  • Backups with a recovery plan we actually test, so a bad day stays a small one.
  • Security awareness training so your team can spot the email that starts most breaches.
  • Audit-ready documentation that stands up to client and regulator scrutiny.
Reviews

What our clients say

5.0
54 Google reviews
“Brilliant company. Always on hand to offer help and assistance whatever the problem. Absolute pleasure to deal with.”
Michael Hobbs
Google review
“Right from our first meeting Techcare worked collaboratively with us to achieve exactly what we needed for our office IT.”
Kelley Deans
Google review
“Always there on the end of the phone, and always prompt to resolve any issues we encounter. Keep doing what you're doing.”
Michelle Palmer-Caulton
Office Manager, Safety Forward
Meet the team

Your Leicester support team

Real people you'll get to know by name, not a faceless helpdesk.

Lewis
Lewis
Service Delivery Manager
Chris
Chris
Service Desk Supervisor
Rob
Rob
Systems Engineer
Daniel
Daniel
Systems Engineer
Dan
Dan
Customer Champion
Certified & accredited
ISO 9001ISO 27001Cyber Essentials PlusGBCC Birmingham Business of the Year 2026NextGen MSPCHAS Elite
FAQs

IT support in Leicester, answered

What areas of Leicester do you cover with your IT support services?

We provide IT support across the entire Leicester region — including the city centre, Meridian Business Park, Braunstone, Oadby, Wigston, and surrounding Leicestershire areas. We also offer remote and on-site support based on your business needs.

Do you offer fully managed and co-managed IT support in Leicester?

Yes! Whether you want us to fully manage your IT or work alongside your internal IT team, we offer flexible packages tailored to your needs. Many Leicester businesses benefit from our co-managed IT support when they need extra capacity or specialist skills.

What makes Techcare different from other Leicester IT providers?

We combine fast response times with strategic thinking. Our award-winning service is delivered by a friendly, in-house team that focuses on your business goals — not just fixing issues. From cybersecurity to Microsoft 365, we’ve got you covered.

Can you support growing businesses with changing IT needs?

Absolutely. We regularly work with growing SMEs across Leicester to scale their IT infrastructure, improve cybersecurity, and align technology with business plans. Our support grows with you.

How quickly can we switch to Techcare from our current provider?

Switching is easy and low-stress. Once you give us the green light, we’ll handle the transition process — including liaising with your current provider — to ensure no disruption to your business operations.

How switching works

Moving to Techcare is easier than staying put

We do the heavy lifting. Most Leicester businesses are fully moved across in two to four weeks, with little disruption to your team.

1

Free IT review

We audit your current setup, systems and contracts, then show you what we would change and why, with no obligation.

2

Transition plan

A clear, scheduled handover agreed around your working hours, so there are no surprises and nothing falls through the cracks.

3

Onboarding

We document everything and take over the day-to-day, so your team barely notices the switch has happened.

4

Ongoing support

Your named engineers, proactive monitoring and a service level agreement we are measured against, from day one.

Get in touch

Switch IT support provider in Leicester

Tell us a little about your business and we'll be in touch for a friendly, no-obligation chat. No hard sell, no jargon.

Talk to our team

Tell us a little about your business and what you need — we'll get back to you, usually within one working day.

By submitting this form you consent to Techcare contacting you about your enquiry and our services. See our Privacy Policy. You can unsubscribe at any time.

No obligation. We'll reply within one working day, and your details are handled under our ISO 27001-certified processes.

Prefer to talk?
0333 015 5100 hello@techcare.co.uk
Unit 119 Anglesey Court, Towers Business Park, Wheelhouse Rd, Rugeley WS15 1UL

Looking for IT support in Leicester?

Let's have a friendly, no-obligation chat about your technology and where we could help.

Lewis
Chris
Rob
Our team are ready to help with your enquiry.
Call Talk to an expert