Are you ready for a cyber attack?

IT Support Norwich

Managed IT support for businesses in Norwich

Call us on 0333 015 5100

Reliable IT support for Norwich businesses

Our Norwich-focused IT support services keep your business running smoothly, giving you the freedom to focus on what matters most.

Techcare supports organisations across Norwich — from Golden Triangle and Eaton to Thorpe Hamlet, Mile Cross, and Bowthorpe. Whether you’re based in a city-centre office in Norwich, a business park in Broadland, or a growing workspace in North Norfolk, we provide dependable IT support and cybersecurity services built to keep your team productive and your systems secure.

Unhappy with your current IT provider? We’re here to help. Techcare is known for proactive support, fast response times, and technology solutions aligned with your business goals.

Ready to make the change? Switch to Norwich’s trusted IT support partner today.

Get in touch

Reliable IT Support Services for Norwich Businesses

Looking for trusted IT support in Norwich? Our flexible support packages are designed to meet the needs of growing businesses across Norwich and the surrounding areas. With a 20-strong team of IT professionals, you’ll receive proactive support, expert guidance, and the right technology solutions exactly when you need them. Whether you need help with day-to-day IT services or want to strengthen your disaster recovery strategy, we’re here to keep your business running smoothly.

 

Fully Managed IT Support in Norwich

We provide complete, fully managed IT support for businesses across Norfolk. Acting as your dedicated IT helpdesk, we respond to all support requests quickly and efficiently — keeping your team productive and minimising downtime. From everyday troubleshooting to long-term system improvements, we take care of your IT, all under a clear Service Level Agreement (SLA).

As part of your Managed IT Support plan, you can enhance your service with extras such as Microsoft 365 support, VoIP phone systems, cybersecurity solutions, enterprise-grade firewalls, cloud migration, and more. Our Norwich-focused IT specialists will help you build a secure, scalable, and cost-effective IT environment tailored to your business goals.

Co-Managed IT Services in Norwich

Managing your IT internally but finding your team stretched or lacking certain expertise? Many organisations across Norwich face the same challenge — day-to-day IT demands can divert focus from strategic business priorities.

With Techcare’s co-managed IT support in Norwich, your in-house IT team gains the additional capacity and specialist skills it needs. We provide proactive, reliable support that keeps systems running smoothly, while your internal team focuses on high-value projects and long-term improvements.

Co-managed IT Support

Dan Jake Techcare

Managed Microsoft 365

We’ve created our Microsoft 365 Secure solution, offering 360-degree protection for your users’ mailbox data. All Microsoft 365 Secure packages include UK helpdesk support from Techcare, to ensure your users get the most out of your Microsoft 365 apps such as Outlook, OneDrive, and Teams. 

Managed Microsoft 365

Managed VoIP

Yes, everything is becoming more digitalised, but phone calls are still a go-to communication method for so many people. Effective call management simply makes your employee’s days easier, whether you’re a dental practice, kitchen manufacturer, or MSPs like us. 

Move to managed VoIP

Meet the Managed Services Team

A young man with short, curly brown hair. He's wearing a navy jumper.

Lewis

Service Delivery Manager

A man with a full beard and short brown hair wearing a navy shirt.

Chris

Service Desk Supervisor

A man with short brown hair and glasses wearing a navy shirt.

Rob

Systems Engineer

A young man with dark curly hair, wearing a navy shirt.

Daniel

Systems Engineer

Why choose Techcare over other Norwich IT Support Providers?

Techcare is more than a typical IT support company in Norwich. We deliver end-to-end, tailored IT solutions — whether that’s fully managed services or co-managed support working seamlessly alongside your in-house IT team.

While cybersecurity and IT support are standard from most managed service providers (MSPs), our strategic approach and wide-ranging expertise set us apart. Our connectivity and IT consultancy services provide long-term value for Norwich businesses. Whether you're relocating offices in Norwich, expanding your team in Eaton, or modernising technology in Thorpe Hamlet, our Norwich network installation services keep your business connected. We also help businesses stay ahead with innovations such as Microsoft Copilot, AI integration, and custom software development.

When you get in touch, you’ll always speak directly with our in-house experts — never an outsourced call centre. We invest heavily in ongoing training for both your team and ours, ensuring the advice and support you receive is practical, clear, and relevant. No jargon, just reliable solutions that work.

 

Local IT Support in Norwich

Although we support clients across the UK, our Staffordshire base means we’re ideally positioned to provide fast response and on-site support across Norfolk — ensuring IT issues are resolved quickly with minimal disruption.

We take pride in helping Norwich-based businesses thrive with secure, efficient IT systems and technology strategies — all backed by expert IT consultancy.

 

A Security-First Approach to Managed IT Services

Cybersecurity underpins everything we do. As your IT support partner in Norwich you’ll benefit from:

  • Cyber Essentials Certification within the first three months of onboarding.
  • Real-time threat detection to prevent cyber risks before they escalate.
  • Robust data backup and disaster recovery systems for total peace of mind.
  • Disaster readiness audits to protect your business continuity.
  • Secure cloud-based solutions with encryption and role-based access control.
  • Cybersecurity awareness training to reduce phishing attacks and human error risks.
  • On-site physical security including CCTV installations to safeguard your premises.

Our specialist industries:

IT Support across Norwich and surrounding areas

We provide IT services to businesses throughout Norfolk and the surrounding East of England region.

With our Staffordshire-based team, we’re well placed to reach Norwich quickly — delivering fast, on-site support whenever you need it.

Award-winning IT support for Norwich businesses

Our IT support services have earned industry recognition. Techcare was named Staffordshire IT Services Company of the Year 2023, featured in the 50 Best Managed IT Companies 2023, and awarded Small Company of the Year 2021 & 2025 by the SLTC Chamber of Commerce.

While these accolades are important, what we value most is the trust and satisfaction of our Norwich clients. We consistently maintain an average rating of 4.77 out of 5 stars and an NPS score of +89, providing dependable IT support Norwich businesses can rely on.

0 mins

Average Response Time

0 hours

Average Resolution Time

0 %

Customer Satisfaction

IT Support Birmingham

IT Support Case Study

“Techcare has been a driving force behind our journey to success here at Crown Bank Dental...

With their expert guidance, we’ve achieved seamless connectivity, streamlined processes, and a newfound peace of mind knowing that our IT needs are in capable hands.

Techcare’s ongoing support has helped to pave the way for our success.” - Emma Baskeyfield, Practice Manager.

Read the full case study

Ready to Switch Your IT Support Provider?

Looking for a more responsive, knowledgeable, and proactive IT support partner in Norwich?

Let’s discuss your IT support needs. We’ll review your current setup, understand your business goals, and show how our services can be tailored to help your business run more efficiently.

Complete the form or call us on 0333 015 5100

Frequently Asked Questions

What areas of Norwich do you provide IT support for?

We offer IT support across the whole of Norfolk, including Norwich, King’s Lynn, Great Yarmouth, Thetford, Dereham, and surrounding towns. Our team is also able to provide fast on-site support when needed.

Do you offer both remote and on-site IT support?

Yes. We provide flexible IT support services to Norwichbusinesses, including remote troubleshooting for quick fixes and on-site visits for more complex issues or installations.

Can you act as our full IT department?

Absolutely. Techcare can operate as your fully outsourced IT department, managing your IT infrastructure, cybersecurity, cloud services, and day-to-day support, giving your team more time to focus on core business priorities.

What industries in Norwich do you support?

We work with a wide range of industries, including manufacturing, construction, professional services, retail, and more. Our solutions are tailored to each business, ensuring they meet industry-specific IT and cybersecurity requirements.

How quickly can you respond to IT issues in Norwich?

Our Norwich clients benefit from fast response times, both remotely and on-site. We prioritise urgent issues to minimise downtime and ensure your systems stay secure and productive.