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VoIP Solutions

Customisable and scalable managed telephony.

Dan Techcare

What is VoIP?

VoIP is a modern alternative to traditional phone lines. It allows voice and multimedia communications over the internet, converting voice signals into digital data packets which get sent over IP networks. 

VoIP is great for long-distance and international calls, as they're much cheaper than traditional phone lines. Calls can be made anywhere with internet connectivity, so users don't have to be on site to make or receive calls.

Managed telephony

Managed telephony refers to a telecomms service that's managed by a 3rd party vendor. This includes the managment of hardware, software, network infrastructure and support service.

By opting for managed VoIP, you ensure high availability, uptime, and security, with 24/7 monitoring and maintenance.

By relying on a 3rd party such as Techcare for VoIP management, businesses can focus on their core activities.

Rob Techcare

What you need to know before using VoIP

VoIP (voice over IP) converts voice signals into pakcets of digital data, which are transmitted over the internet rather than traditional phone lines. This allows for cost-effective, high-quality voice communication.

  • Infrastructure Requirements: Ensure your network infrastructure can handle VoIP traffic, with sufficient bandwidth and quality of service (QoS) settings to prioritise voice data and minimise latency, jitter, and packet loss.
  • Compatibility and Integration: Verify that 3CX is compatible with existing hardware and software (such as CRM systems). Integration with current business tools can enhance workflow and productivity.

  • Security Considerations: Implement robust security measures, such as firewalls, VPNs, and encryption, to protect against potential threats like eavesdropping and hacking. Regular updates and maintenance are essential to maintain security.

  • Support and Training: Partner with a 3CX certified partner like Techcare for expert deployment, support, and training. This ensures the system is optimised for your business needs and staff are adequately trained to use its features effectively.

We've partnered with 3CX for our VoIP offering

Find out why we've chosen to partner with 3CX

Our partnership with 3CX

Start your VoIP journey with Techcare

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Complete the form and we'll get in touch to discuss our managed telephony offering.