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Small Business VoIP Solutions

Customisable and scalable managed telephony.

Dan Techcare

What is VoIP?

VoIP is a modern alternative to traditional phone lines. It allows voice and multimedia communications over the internet, converting voice signals into digital data packets which get sent over IP networks. 

VoIP is great for long-distance and international calls, as they're much cheaper than traditional phone lines. Calls can be made anywhere with internet connectivity, so users don't have to be on site to make or receive calls.

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Managed telephony

Managed telephony refers to a telecomms service that's managed by a 3rd party vendor. This includes the managment of hardware, software, network infrastructure and support service.

By opting for managed VoIP, you ensure high availability, uptime, and security, with 24/7 monitoring and maintenance.

By relying on a 3rd party such as Techcare for VoIP management, businesses can focus on their core activities.

Rob Techcare

What you need to know before using VoIP

VoIP (voice over IP) converts voice signals into pakcets of digital data, which are transmitted over the internet rather than traditional phone lines. This allows for cost-effective, high-quality voice communication.

  • Infrastructure Requirements: Ensure your network infrastructure can handle VoIP traffic, with sufficient bandwidth and quality of service (QoS) settings to prioritise voice data and minimise latency, jitter, and packet loss.
  • Compatibility and Integration: Verify that 3CX is compatible with existing hardware and software (such as CRM systems). Integration with current business tools can enhance workflow and productivity.

  • Security Considerations: Implement robust security measures, such as firewalls, VPNs, and encryption, to protect against potential threats like eavesdropping and hacking. Regular updates and maintenance are essential to maintain security.

We've partnered with 3CX for our VoIP offering

Find out why we've chosen to partner with 3CX

Our partnership with 3CX

Benefits of a Managed VoIP solution

Cost savings & efficiency

VoIP systems such as 3CX are straightforward to set-up, we can get you started really quickly. And once you're ready to go, there's minimal internal maintenance to keep it up and running.

VoIP is generally cheaper than traditional phone lines. As it uses the internet, you avoid call charges and you require less infrastructure.

Chris and Emily Techcare
Dan and Chris Techcare

Peace of mind

Importantly, VoIP offers peace of mind to users. It has increased reliability, and is backed-up in case of data loss. It's also more secure thanks to encryption and identity management. 

It has increased, mobility, scalability, and quality. It's a no brainer in comparison to traditional phone lines.

Enhanced collaboration and efficiency

VoIP systems can be accessed via mobile apps, so field and remote-based employees have the same phone access as office-based staff. 

Seamless connectivity and collaboration are built into VoIP – it's in it nature. By using the internet for communication instead of traditional phone lines you have more flexibility, mobility, and a higher quality connection.

Lewis Techcare

Why choose Techcare as your Managed telephony provider?

Support & training

Partner with a 3CX certified partner like Techcare for expert deployment, support, and training.

Our support desk team are ready to support you with any questions or issues regarding your managed telephony. 

During onboarding, we'll explain how you can get in touch with us so you're ready if any issues pop up.

Customer-centric solutions

3CX is scalable and flexible to suit any business–growing and adapting alongside you.

From small businesses to global corporations, 3CX is for any business. 

It's customisable too, it can be made to suit your businesses needs. 

Start your VoIP journey with Techcare

Ready to get started?

Complete the form and we'll get in touch to discuss our managed telephony offering.

What is VoIP, and how does it work?

VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls using an internet connection instead of traditional phone lines. It converts your voice into digital signals and transmits them over the internet.

What are the benefits of switching to VoIP?

VoIP offers cost savings, enhanced call quality, flexibility, scalability, and advanced features like video conferencing, voicemail-to-email, and call analytics.

Is VoIP reliable for business communication?

Yes, with a stable internet connection and a quality VoIP provider, VoIP is highly reliable. Features like redundancy and failover ensure uninterrupted communication.

Do I need special hardware for VoIP?

Not necessarily. You can use your existing devices like computers, smartphones, or desk phones with VoIP software. For enhanced functionality, IP phones or VoIP adapters can be added.

Can I keep my current phone number with VoIP?

Yes, most VoIP providers offer number portability, allowing you to retain your existing business phone numbers.

What internet speed do I need for VoIP?

A good VoIP experience typically requires at least 100 kbps upload/download speed per active call. Higher speeds ensure better quality and reliability.

Can VoIP handle remote work?

Absolutely! VoIP is ideal for remote work, offering mobile apps, virtual meetings, and seamless integration with other business tools.

What happens if I lose internet connectivity?

Most VoIP systems include failover options, such as routing calls to mobile phones or other backup lines, ensuring uninterrupted communication.