What is co-managed IT support?
Helpdesk overflow support: Scalable support that meets the demand in your business, with extra support available on busy days to supplement your team's expertise.
Specialist project assistance: Complete cloud migrations, introduce new applications or upgrade your infrastructure with the assistance of our expert team.
24/7 monitoring and security: Round-the-clock monitoring that protects your business outside your IT department's normal hours.
A wide range of businesses can benefit from co-managed IT support. We’ve supported businesses across the UK to improve their IT, from manufacturing businesses to construction firms. We tailor our co-managed services to the exact requirements of your business so you get the most benefit.
A More Affordable IT Support Solution?
One of the key benefits of this approach is how cost-effective this hybrid approach can be. Instead of needing to hire and train a new team member, our team is ready to step in immediately and get the work done. Co-managed IT is the best of both worlds – you retain your in-house expertise while gaining access to an external team of skilled IT professionals.
Benefits of Co-managed IT Support From Techcare
Co-managed IT support is a powerful way to get more from your team by working in tandem with an outsourced team of professionals. We handle the overflow while your in-house team retains their core responsibilities, providing your business with a comprehensive service that spans from day-to-day support to cybersecurity strategy.
Round-the-clock support & maintenance
Our out-of-hours services ensure you are protected every hour of the day and every day of the year. We deliver 24/7 response and rapid support, supporting your IT team to maintain uptime, perform upgrades and ensure your business is protected.
- Around-the-clock support for urgent issues
- Ongoing maintenance services
- Upgrades and improvements out of hours
- Maintain optimal business uptime
- Stay up-to-date in line with Cyber Essentials
Strategic focus
Give your team the breathing room to focus on the future of the business, and let us handle everything else. Maintaining a strategic focus is challenging when day-to-day tasks require the attention of your in-house team. We provide support in the areas that matter most to give your in-house team the time to focus on strategic planning.
- A flexible outsourced team that provides cover for all IT services
- Scalable support at the level you need, when you need it
- Allow your internal team to focus on their strengths
Back-up and Coverage
Co-managed IT is a practical way to ensure you have comprehensive coverage for IT requirements regardless of holidays or sickness. Our team is ready to step up to handle anything you require, including supporting day-to-day operations, providing helpdesk support and keeping projects moving. We deliver full wrap-around cover for your skilled employees.
- Coverage for short-term and medium-term leave
- Flexible service covering a range of roles, from support coverage to specialist expertise
- A reliable back-up for sickness and sudden absence
Cost Efficiency
Working with an external company to supplement your existing team is a cost-effective method to gain expertise in more than one way. The flexible scalability means you have access to IT support on your terms, meeting temporary ebbs and flows in demand, without the ongoing cost of a permanent hire.
- A cost-effective alternative to hiring in-house
- Ideal for variable IT requirements
- Access to niche expertise for as long as you want it
Co-managed IT support is cost-effective in comparison to hiring additional staff, but still resolves short-staffing issues and provides additional brain power.
Teams are freed up so they can focus on strategic initiatives, and the rest of your employees still receive top-notch IT support so they can get on with their day-to-day tasks.
IT Support in action
From improving IT infrastructure for manufacturing companies to providing a complete tech overhaul for dental clinics, our team at Techcare is experienced in every area of IT, making us a strong partner for co-managed IT support.
Unsure of where you're at with your tech?
How co-managed IT frees up internal IT teams
Focus on strategy: You use your internal resources to focus on high-priority projects and your technology strategy.
Increased productivity: As your time-consuming tasks are outsourced, your team are more productive across all departments.
Resource efficiency: As productivity is increased, the team is more efficient and resources are maximised, all without having to invest in additional staff.
Why choose Techcare as your co-managed IT support provider?
Better Scalability
Working with an outsourced IT team provides access to advanced IT tools and expertise you don’t have on hand – particularly in niche areas that don't justify full-time, in-house cover. Techcare can fill your gaps in knowledge, scaling up to meet demand and adapting to your changing business requirements.
Professional Support When You Need It
Techcare delivers 24/7 support as part of our co-managed services, with around-the-clock monitoring to protect your business from every angle.
Get started!
Want to find out more? Fill out our form and we'll be in touch to discuss your requirements, then give you a quote.
