What is VoIP?
VoIP is a modern alternative to traditional phone lines. It allows voice and multimedia communications over the internet, converting voice signals into digital data packets which get sent over IP networks.
VoIP is great for long-distance and international calls, as they're much cheaper than traditional phone lines. Calls can be made anywhere with internet connectivity, so users don't have to be on site to make or receive calls.
Managed telephony
Managed telephony refers to a telecoms service that's managed by a 3rd party vendor. This includes the management of hardware, software, network infrastructure and support service.
By opting for managed VoIP, you ensure high availability, uptime, and security, with 24/7 monitoring and maintenance.
By relying on a 3rd party such as Techcare for VoIP management, businesses can focus on their core activities.
What you need to know before using VoIP
VoIP (voice over IP) converts voice signals into packets of digital data, which are transmitted over the internet rather than traditional phone lines. This allows for cost-effective, high-quality voice communication.
- Infrastructure Requirements: Ensure your network infrastructure can handle VoIP traffic, with sufficient bandwidth and quality of service (QoS) settings to prioritise voice data and minimise latency, jitter, and packet loss.
- Compatibility and Integration: Verify that 3CX is compatible with existing hardware and software (such as CRM systems). Integration with current business tools can enhance workflow and productivity.
- Security Considerations: Implement robust security measures, such as firewalls, VPNs, and encryption, to protect against potential threats like eavesdropping and hacking. Regular updates and maintenance are essential to maintain security.
We've partnered with 3CX for our VoIP offering
Find out why we've chosen to partner with 3CX
Cost savings & efficiency
VoIP systems such as 3CX are straightforward to set-up, we can get you started really quickly. And once you're ready to go, there's minimal internal maintenance to keep it up and running.
VoIP is generally cheaper than traditional phone lines. As it uses the internet, you avoid call charges and you require less infrastructure.
Peace of mind
Importantly, VoIP offers peace of mind to users. It has increased reliability, and is backed-up in case of data loss. It's also more secure thanks to encryption and identity management.
It has increased, mobility, scalability, and quality. It's a no brainer in comparison to traditional phone lines.
Enhanced collaboration and efficiency
VoIP systems can be accessed via mobile apps, so field and remote-based employees have the same phone access as office-based staff.
Seamless connectivity and collaboration are built into VoIP – it's in it nature. By using the internet for communication instead of traditional phone lines you have more flexibility, mobility, and a higher quality connection.
Unsure of where you're at with your tech?
Support & training
Partner with a 3CX certified partner like Techcare for expert deployment, support, and training.
Our support desk team are ready to support you with any questions or issues regarding your managed telephony.
During onboarding, we'll explain how you can get in touch with us so you're ready if any issues pop up.
Customer-centric solutions
3CX is scalable and flexible to suit any business–growing and adapting alongside you.
From small businesses to global corporations, 3CX is for any business.
It's customisable too, it can be made to suit your businesses needs.
Start your VoIP journey with Techcare
Ready to get started?
Complete the form and we'll get in touch to discuss our managed telephony offering.
