Daily support for daily tasks
Microsoft 365 is used by over a million companies worldwide, but that doesn't mean every employee is a M365 whizz. We all run into problems during day-to-day work, causing delays and frustration. Our managed Microsoft 365 service means there's always someone there to help you out when you're having issues with M365.
We go beyond troubleshooting. Our services include ongoing administration, security management, user support, licence optimisation, monitoring and guidance to help you get the most from your Microsoft 365 investment. Rather than just paying for licences, you’ll have access to a dedicated team that keeps your M365 environment secure, efficient and aligned with your goals.
Our Managed Microsoft 365 services are ideal for SMEs, growing businesses and organisations with limited internal IT resources. From improving productivity with tools like Teams, SharePoint and OneDrive to strengthening security and helping you maximise the value of your licences, we ensure Microsoft 365 becomes an asset rather than another system to manage.
What Exactly Are Managed Microsoft 365 Services From Techcare?
Buying Microsoft 365 licences gives you access to the tools, but expertly managed Microsoft 365 services unlock their full potential, ensuring they are configured, secured, monitored and supported in line with what your business requires. Instead of managing this yourself, you have a dedicated team of experts helping you get the most from Microsoft 365. Here are just some of the benefits of a fully managed approach:
Administration: User setup, permissions, account changes and general day-to-day Microsoft 365 management.
Monitoring: Ongoing proactive monitoring to help identify developing issues, vulnerabilities and performance concerns
User Support: Rapid help for your team if they run into any problems with Outlook, Teams, SharePoint, OneDrive and other apps.
Security Management: Microsoft 365 security configuration alongside services such as Cybersecurity, Cyber Essentials and User Security Training.
Licence Management: Making sure you're on the right licences and getting maximum value from your Microsoft 365 investment.
Backup & Recovery: Protecting your critical business data and helping you recover quickly if anything ever goes wrong.
Strategic Guidance: Wider IT Consultancy services and ongoing support from experts to ensure M365 is aligned with your business goals.
Microsoft 365 Security Management
Our IT experts recommend how to make your M365 more secure, and what are your top risks.
Email Security & Anti-Phishing Protection
Cyberattacks are constantly evolving, and email remains one of the most common entry points. Our services help protect your Microsoft 365 environment with advanced anti-phishing technology, impersonation protection, safe links and attachment scanning. Combined with ongoing monitoring and user awareness training, this can significantly reduce the risk of business email compromise.
Multi-Factor Authentication
Multi-Factor Authentication (MFA) adds an extra layer of security beyond just passwords alone. We help businesses implement MFA across their Microsoft 365 environment, including help with setting up conditional access policies and supporting a zero-trust approach to cybersecurity. We ensure MFA rollout remains straightforward while protecting against unauthorised access.
Microsoft 365 Backup & Disaster Recovery
Microsoft 365 includes data retention and recovery features, but these don't always provide the level of protection modern businesses require. With our managed Microsoft 365 services, we help implement and monitor backup solutions that protect your critical emails, files and data. In the event of accidental deletion, a ransomware attack or user error, your data can be recovered quickly, with minimal disruption.
Compliance & Data Protection
Microsoft 365 and its powerful suite of apps can play an important role in supporting GDPR compliance, secure document sharing and data retention requirements. We help businesses like yours to configure their policies, permissions and security controls to ensure good data governance, making it easier to manage sensitive information and demonstrate compliance.
How Our Managed Microsoft 365 Services Work
Monitoring and Regular Updates
Keeping your devices up to date is absolutely key to cybersecurity protection. Our managed Microsoft 365 services include:
- Automatic Microsoft 365 updates to ensure your systems are running with the latest features and security patches
- Ongoing 24/7 monitoring to identify emerging threats and vulnerabilities
- Rapid action when issues are detected, helping keep your Microsoft 365 environment protected
Custom Support and Consultation
Our Managed Microsoft 365 support package can be tailored to suit your business needs. This includes:
- Tailored support aligned with your business requirements
- Add-ons such as Microsoft Copilot to maximise efficiency and productivity
- Workshops and consultancy services to help you get the very best value from your Microsoft 365 licences
- Advice on licensing, email security and Microsoft 365 best practice, including DMARC, SPF and DKIM configuration
- Expert guidance on making the most of the tools available to your team
Advanced Data Backup and Restore
Data is the backbone of your business, and losing it due to accidental deletion, hardware failure or cyberattacks can be devastating. Our managed Microsoft 365 services include:
- Automatic and continuous backups of emails, files and critical business data
- Advanced backup and restore solutions designed to minimise disruption
- Recovery of individual files, entire mailboxes or complete datasets
- Fast restoration when data loss, user error or cyber incidents occur
Our Services in Action
Take a look at our case study with MonsterPlumb to find out how we helped them streamline their file storage, improve connectivity and strengthen security across their business, including:
- Migration of user files to OneDrive and shared files to SharePoint
- Upgrade of network infrastructure and site-wide wireless connectivity
- Migration from a legacy email platform to Microsoft 365
- Implementation of Azure Active Directory for managing users and devices
Get Managed M365
Your business relies on Microsoft 365 – it keeps your business running.
Trust Techcare to not only keep your Microsoft 365 ticking along, but also maximise your Microsoft licences to automate processes, support employees, and benefit from the power of AI.
