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IT Support Services

IT support services to keep your business running smoothly, letting you focus on growth.

Find out if you've outgrown your IT provider

Co-managed IT SupportManaged Microsoft 365Managed VoIPManaged Email Signatures

Looking for an IT support partner? You're in the right place.

Managed IT Support Services mean that we keep your business online, without you having to lift a finger. This way, you can focus on day-to-day business management and overall growth, knowing you can rely on your technology. 

We have a standardised stack of cybersecurity products that (we believe) are the ideal combination for optimum cyber protection. Our IT support desk is there for proactive management, day-to-day issues, and any potential outages. 

Looking for an IT partner that you can trust? Switch to Techcare.

Call us

 

Co-managed IT support gives you balance

You’re trying to manage your IT in-house but struggling to find people with suitable skill sets. A drain on your resources, time-consuming, and you feel further away from your overall business goals.

We’ll provide you with a team of specialists who will work closely with your internal IT department, giving you back the peace of mind that comes with knowing your IT is in safe hands.

Jake and Dan IT Support Techcare

Benefits of Managed IT Support

  • Avoid downtime with reliable maintenance and support
  • Focus on your business strategy while we look after your technology
  • Get access to skilled System Engineers at a lower price than an internal team
  • Strengthen your security and avoid cyberattacks

Let us guide your IT strategy

Our IT experts tell you what you're doing right, and where you can improve efficiency.

FREE IT Audit

Choosing a Managed IT Services Provider

 

Scalability and Flexibility

Your technology needs to flex and move with your business. Your tech needs to be able to expand as you grow, move with you easily if you relocate, and adapt seamlessly to any large-scale business changes. If it doesn't, then it's working against you - not with you. Our solutions are scalable and flexible - they're on your team. 

 

Specialised Support

Each business is different. No two businesses have exactly the same systems and solutions in place - even if they're in the same industry. Techcare provides specialised support to businesses, getting to know their unique and industry-specific systems to ensure the business is always up and running.

 

24/7 Monitoring and Maintenance

We keep an eye on your systems to make sure everything is live and your business is safe and sound. Often, if your business has any threats or issues, you won't even know that they were there. We work in the background to keep your business running. 

 

Cost-effectiveness

Cost-effective technology isn't always the answer. Budget-friendly MSPs have additional costs for extra services, and upsell to you once you've completed onboarding. At Techcare, we're open with our costs from the get-go. We don't upsell, and there aren't any hidden fees that get disclosed later down the line. 

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Our Onboarding Schedule

01.Preparation02.Infrastructure Audit03.Implementation04.Onboarding Wrap-up05.Ongoing Managed IT
  • Initial enquiry & requirements discussion
  • Contract agreed
  • Client profile handover
  • Scoping meeting
  • Scoping documentation
  • Basic company data gathering
  • Existing partner introductions & data gathering

 

Who's involved?

Sales | Account Manager | Service Delivery Manager | Onboarding Engineering

  • Infrastructure deployment planning
  • Endpoint deployment planning
  • Initiate RMM deployment
  • Network & infrastructure review

 

Who's involved?

Onboarding Engineer

  • Endpoint security suite deployment
  • Cloud migration planning
  • Mid-week progress update
  • Client asset review
  • Email solution review & documentation
  • Data solution review & documentation
  • Service desk handover
  • M365 tenant alignment & config
  • Cloud backup configuration
  • KnowBe4 cybersecurity training
  • Mid-week progress update
  • Risks review & documentation

 

Who's involved?

Service Delivery Manager | Account Manager | Onboarding Engineer

  • Technical 90 day roadmap
  • Engineer handover
  • Departmental handover
  • Onboarding wrap-up meeting
  • Necessary professional services work completed

 

Who's involved?

Onboarding Engineer | Service Delivery Manager | Account Manager | Professional Services Engineer | Project Manager

  • Monthly check-ins
  • Quarterly business reviews
  • Cyber Essentials(+) Certification

 

Who's involved?

Service Delivery Manager | Account Manager | Professional Services Engineer

Components of Managed IT Services 

 

IT Support Helpdesk | Cloud Services | 24/7 Monitoring

Data backup | Security Management | Infrastructure

Managed Microsoft 365

We’ve created our Microsoft 365 Secure solution, offering 360-degree protection for your users’ mailbox data. All Microsoft 365 Secure packages include UK helpdesk support from Techcare, to ensure your users get the most out of your Microsoft 365 apps such as Outlook, OneDrive, and Teams. 

Managed Microsoft 365

VOIP & SIP Trunks

Yes, everything is becoming more digitalised, but phone calls are still a go-to communication method for so many people. Effective call management simply makes your employee’s days easier, whether you’re a dental practice, kitchen manufacturer, or MSPs like us. 

Move to managed VoIP

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Managed IT Support in action

We don't just talk the talk.

Take a look at our case study with Crown Bank Dental to find out how we took full responsibility of their IT systems to take pressure of the team, and give them peace of mind.

Read the case study

Crown Bank Dental Techcare

Switch to Techcare

Your tech keeps your business running.

So your IT support team needs to be tip-top, otherwise the rest of your business will start to crumble. 

We pride ourselves on our consistently quick response times and high-class customer service.

Not happy with your current provider? Pop your details in the form to get the IT support you deserve.

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Latest from Techcare

Frequently Asked Questions

Why do I need an IT support partner?

An IT support partner like Techcare provides peace of mind by ensuring your technology is managed proactively. We help reduce downtime, improve security, and keep your systems running smoothly. By partnering with an MSP, you gain access to a team of experts without the overhead costs of an internal IT department, allowing your team to stay focused on business goals.

What is an MSP?

An MSP, or Managed Service Provider, is a company that provides managed IT services for businesses. As an MSP, Techcare handles various IT functions on your behalf, including monitoring, security, and maintenance. This allows you to focus on your core business while we ensure your technology is secure, efficient, and up-to-date.

What's the difference between managed and co-managed IT support?

Managed IT support means Techcare takes full responsibility for your IT infrastructure, managing everything from troubleshooting to strategic IT planning. Co-managed IT support is a partnership with your existing IT team, where we provide additional support, tools, and expertise to help them manage your IT environment effectively. Co-managed support is ideal if you have an in-house team but need extra resources or specialised assistance.

Can you work alongside an existing IT team?

Absolutely. We work seamlessly alongside internal IT teams, providing additional expertise, resources, and backup support as needed.

I don't have an IT department. Is IT support for me?

Yes, absolutely! Techcare’s IT support is designed for businesses of all sizes, including those without an internal IT team. We offer complete IT management, covering everything from day-to-day support to strategic planning, allowing you to benefit from professional IT services without needing in-house resources.

What other services do you offer alongside IT support?

Techcare’s IT support covers a wide range of services to keep your business running smoothly. Our support can include proactive monitoring, regular maintenance, cybersecurity protection, troubleshooting, network management, and end-user support - depending on your requirements. We work to ensure minimal downtime and quick issue resolution.

What size of businesses does Techcare support?

We specialise in supporting businesses with 50-200 employees, focusing on delivering tailored solutions that scale with your needs.

Do you offer on-site support?

Yes, we provide both remote and on-site support options. While most issues can be resolved remotely, our team is available for on-site visits when needed.

What makes Techcare's IT support different?

With over a decade of experience, we take a proactive approach, aiming not just to fix issues but to prevent them. Our team is committed to customer satisfaction, continuous improvement, and consultative problem-solving to meet your business goals.

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