Fully Managed IT Support
Left feeling disappointed by your managed IT support provider?
Poor customer service, several missed SLAs’ (service level agreements), and you’re still waiting for a simple phone issue resolution. What gives?
Expensive and impersonal Managed IT Support Services are a big turn off. Especially if no one knows you or your companies name. So working with a managed IT service provider you trust and proactively manages your business, helps takes that extra bit of pain away.
That’s where we can help.
You’ll love our knowledgeable support team, excellent customer service, and flexible pricing packages.
With TechCare, you’ll always:
- Have a voice for your company
- Have transparent pricing on all our IT packages
- Be the first to know about the latest products, services, and upgrades
- Have excellent SLA’s and response times
- Have peace of mind
Don’t just rely on outstanding IT support
Once your business starts to grow, you can be oblivious to needing more help and expertise. At a fraction of the cost of hiring an in-house specialist, you’ll receive a bespoke business IT support package flexible enough to scale and grow alongside your business needs.
Our packages include:
Quarterly Business Review
Build your IT strategy with one of our senior consultants.
Dedicated Account Management
One point of contact for all your IT requirements.
Cyber Essentials Consultancy
We’ll provide a free cyber security consultation, assessment, and recommendations to meet cyber essential certification requirements.
We’ll improve your business security. And optimise your tech for maximum efficiency and profitability.
What are the benefits of outsourcing your IT?
IT is a never-ending, mentally draining task. As a business leader, optimising your time and streamlining costs are essential for your business to prosper. You’ve thought about outsourcing your IT but are worried that it may be expensive. Yet it can work out to be a more cost-effective option
Some of the other benefits are:
- Less stress of recruiting/attracting/keeping hold of IT professionals.
- Reduced downtime.
- Support seven days a week.
- Several levels of escalation. If there’s an issue, you know we have our entire team of specialists working on the problem.
- It’ll help you scale your business. By removing the headache of IT, you can focus on running your business.
- We’re Staffordshire based and offer support to Lichfield, Wolverhampton and Birmingham based businesses. . If there is a issue which can’t be resolved remotely, we can get to you within the hour.
Your Fully Managed IT Support package includes:
Unlimited Helpdesk Support
You get unlimited helpdesk support with our managed IT services. That means you can call us Monday to Friday between 8am and 5pm, and we’ll help you resolve your issue.
We also offer remote support, so we can help you resolve your problem without coming to your office.
Proactive System Monitoring
We’ll keep an eye on your systems 24/7, and we’ll notify you if we see anything that looks like it could be a problem.
We can even resolve some issues before they cause any damage.
Patch Management Services
With our patch management services, we’ll keep your systems up to date with the latest security patches.
We can roll this out automatically or work with you to create a custom patch management plan that meets your specific needs.
User Security Training
We’ll provide the training to enable your employees learn to protect themselves and your data from online threats.
We can do this in-person, provide online training and help you create a security policy that meets your specific needs.
Next-Generation Endpoint Protection
We use the latest technology to protect your systems, and we update our protection regularly to keep up with the latest threats.
We’ll help you find the best IT products and services that suit your business and what you are trying to achieve.
We can recommend specific vendors or help you create a custom procurement plan that meets your particular needs.
We can track your assets, where they are, and who is using them. We can customise an asset tracking plan that helps you manage your IT budget more efficiently and offer advice on how to implement or implement for you.
Find out more about IT Asset Management and the benefits it brings to businesses like yours
Software Renewal Management
By helping you manage your software licenses and renewals, your software will be updated regularly. With the benefit of effective tracking and monitoring, this will help save money on your software costs.
Reporting and Client Portal
We also offer reporting and client portal. We’ll provide a client login so you can access your reports and invoices all in one place.
Office 365 Email Backup
We also offer office 365 email backup plans. Helping you back up your office 365 emails to the cloud in our secure server or up to your local server. This enables us restore them anytime you need them should the worst happen.
End of Life Hardware Removal
By helping you remove your old, end of life hardware, we’ll can recycle it for you or dispose of it properly on your behalf.
Managed Email Signatures
We can help you create a custom email signature and manage all of your email signatures for you.
We can even update your email signatures automatically by connecting to your outlook365 files, so you always have the latest information.
TechCare Members Discount
As a TechCare member, you’ll receive a 10% discount on selected items. That means you can save money on laptops, desktops, monitors, software and associated services.
We offer the best prices around, and we’re constantly updating our discounts to ensure you’re getting the best deal possible.
Free support for up to four home devices (maximum of four across all directors) and Watchguard EPDR and Watchguard DNSWatchGo security.
The Client The client is a long-standing food and drink venue on the outskirts of Burntwood. The family-run establishment offers a welcoming place...
TechCare support a 160 + Employee business in the Highways Industry The Client’s managing director said: ‘We have been providing highways...
The end result New equipment procured and installedMinimal disruption to businessSmooth transition into new premises The Problem Lugo Group Europe...
Interested? Get In Touch!
If you would like to know more about our services, please feel free to get in touch and a member of our team will call to discuss your requirements.