Outsourced IT Support

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Outsourced IT support services for businesses

As a growing business, you don’t have the time or resources to cover your IT needs. You’ve outsourced in the past but the team was unresponsive and didn’t really ‘get’ your business.

With TechCare, you’ll only work with the best IT professionals – highly skilled and knowledgeable in their field and one that will improve your experience with excellent response times at cost-effective prices.

We’ll work with you to understand how your business works and provide a custom strategy that works for you and complements your existing team.

Why partner with us?

When you partner with us, you can be confident that we will take the time to understand your priorities and create a customised plan that fits your budgetary requirements.

We are friendly and helpful, and we make sure everything we do is aligned with your strategy and right for your business. Our goal is to help you succeed, and we will work hard to earn your trust and build a long-lasting relationship.

Our outsourced IT services include

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What is outsourced IT support?

Outsourcing IT support means working with an external company to manage all or part of your IT services. A helpful solution for businesses that don’t have the internal resources to support their IT needs.

Outsourcing IT can also be a good option for businesses with special projects or short-term requirements. For example, if you need help setting up a new system or migrating to a new platform, working with an outsourced IT provider can help you get the job done quickly and efficiently.

Why outsource your IT services?

For businesses large and small, IT support is a necessary expense yet doesn’t have to be a drain on your resources. Fully outsourcing can save you money in the long run by keeping costs low and preventing disruptions to your business operations.

When outsourcing IT support, you can choose from various services that best meet your needs, whether out-of-hours helpdesk support or project-specific professional services.

Factors to consider when outsourcing IT support services

When outsourcing IT support, choosing a reputable and experienced provider is essential. Make sure to do your research and read reviews before making a decision.

If you know any business that works with the MSP, we recommend talking with them about what’s involved and how it works for them. Once you’ve selected a provider, be sure to have a written agreement outlining the scope of work and expectations.

It’s crucial to communicate with your outsourced IT provider. Regular check-ins will help ensure that they are meeting your needs and expectations. If there are any problems or concerns, be sure to address them right away.

Outsourcing IT support can be a great way to save money and improve efficiency. But it’s important to do your homework and select a reputable provider. With clear communication and expectations, you can ensure that your outsourced IT support is successful.

What is the most common type of IT outsourcing?

Most businesses outsource at least some of their IT needs, and the most common type of outsourcing is the business and project-based process. Here’s a quick overview of both:

Business process

Business process outsourcing includes tasks like customer support and helpdesk functions.

Companies often outsource these tasks because they lack the internal resources to handle them adequately or because they want to focus on their core competencies.

However, outsourcing such critical functions can also be risky, as it can lead to a loss of control over the quality of service.

For this reason, it’s essential to consider all the pros and cons of outsourcing before deciding.

Project process

Project process outsourcing is another common type of IT outsourcing. Typically, this involves larger infrastructure projects, such as setting up a new server or migrating to the cloud.

Businesses often turn to outside help for these types of projects because they lack the in-house expertise to tackle them successfully.

As with business process outsourcing, Project Outsourcing has advantages and disadvantages that need to be considered before moving forward.

What are the benefits of outsourcing your IT function?

Outsourcing IT services has many benefits, but the most common one is that it can save businesses money.

Other benefits include:

  • improved efficiency and productivity
  • helps you stay compliant
  • works in line with your objectives
  • access to expertise and resources
  • reduced risk and disruptions to business operations.
  • can save you money

When done correctly, outsourcing IT services can be a great way to improve your business while saving money.

However, choosing a reputable provider with clear communication and expectations is important. With these in place, you can ensure that your outsourced IT support is successful.

What our customers say…

“I cannot praise TechCare enough. The entire process from start to finish was smooth and seamless.

The team on the day did a fantastic job, worked within our requirements and were very tidy.

They communicated well with us and were understanding when I didn’t have the technical answers and were patient whilst I tried to find out.”

Zaina Ishaq, Carwow Community Manager

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“One of the main benefits we get from using TechCare is their personal touch, their friendly character and service and because we’ve been with them for so long we know their faces, we know who we’re talking to, and they’re very much part of the team.”

Interested? Get In Touch!

If you would like to know more about our services, please feel free to get in touch and a member of our team will call to discuss your requirements.