Tired of unreliable IT? See how we fix it ↓
Our Managed IT Support Services keep your business online, without you having to lift a finger, so you can focus on day-to-day business management and overall growth. Our managed IT support helps businesses that rely on technology to stay productive, secure and competitive. Whether you need a fully managed IT solution or a co-managed approach to work alongside your internal team, we act as an extension of your business, not just a helpdesk.
From our Midlands base, we work both locally and nationally, with an approach built on trust, transparency and long-term relationships. We have a standardised stack of cybersecurity products that we believe is the ideal combination for optimum cyber protection. With a best-in-class Net Promoter Score of 100 and accreditations such as CHAS, we’re trusted by businesses that need reliable, compliant and proactive IT support, keeping your operations running smoothly.
Looking for an IT partner that you can trust? Switch to Techcare.
Benefits of IT Support From Techcare
- Avoid downtime with reliable maintenance and support: Proactive monitoring and maintenance reduce the risk of unexpected outages.
- Focus on your business strategy while we look after your technology: Free up time and resources so your team can concentrate on growth.
- Access skilled system engineers at a lower price than an internal team: Full IT team expertise without cost, recruitment and training overheads.
- Strengthen your security and avoid cyberattacks: Our security-first approach protects your systems, users and data from evolving threats.
- Proactive issue prevention, not just reactive fixes: Our managed IT support identifies and resolves issues before they impact your business.
- 24/7 monitoring and ongoing maintenance: We keep a constant eye on your systems, so potential problems are handled before you even notice.
- Scalable managed IT services that grow with your business: Whether you’re scaling up, relocating or evolving, your IT support adapts with you.
- Security awareness and user training: We help your team stay protected with user training, reducing errors and strengthening your overall security.
Unsure of where you're at with your tech?
Our IT experts tell you what you're doing right, and where you can improve efficiency.
Your Managed IT Services Provider
Scalability and Flexibility
Your technology needs to flex and move with your business, expanding as you grow, moving easily if you relocate and adapting seamlessly to any large-scale business changes. If it doesn't, then it's working against you. We specialise in supporting growing businesses with 50–200 employees, where systems need to scale quickly without adding unnecessary complexity or cost. Our solutions are always scalable and flexible - we’re on your team.
Specialised Support
Every business is different; no two have the same systems and solutions in place - even if they're in the same industry. Techcare provides specialised support to businesses, getting to know their unique and industry-specific systems to ensure the business is always up and running. This means faster resolutions, more relevant support and fewer recurring issues slowing your team down.
24/7 Monitoring and Maintenance
We keep an eye on your systems to make sure everything is live and your business is safe and sound. Often, if your business has any threats or issues, you won't even know that they were there. We work in the background to keep your business running. With continuous monitoring and proactive maintenance, we identify risks early and act before they cause downtime, helping you avoid disruption and maintain productivity across your business.
Cost-effectiveness
Cost-effective technology isn't always the answer. Budget-friendly MSPs have additional costs for extra services, and upsell to you once onboarding is complete. At Techcare, we're open with our costs from the get-go. We don't upsell, and there aren't any hidden fees that get disclosed later down the line. You get access to a full team of experts, predictable monthly costs and long-term value, without the cost of building and managing an in-house IT department.
Proactive Issue Prevention
Fixing problems is important, but it’s only part of the job. Our managed IT services are built around preventing them in the first place. By analysing trends, monitoring performance and continuously improving your setup, we reduce recurring issues and keep your systems stable, secure and reliable.
Security Awareness and User Training
Your people are a key part of your cybersecurity. We provide user security training to help your team recognise common threats like phishing and reduce the likelihood of human error. Combined with our advanced technical controls, this approach creates a stronger, more resilient barrier around your business.
Preparation
- Initial enquiry & requirements discussion
- Contract agreed
- Client profile handover
- Scoping meeting
- Scoping documentation
- Basic company data gathering
- Existing partner introductions & data gathering
Who's involved?
Sales | Account Manager | Service Delivery Manager | Onboarding Engineering
Infrastructure Audit
- Infrastructure deployment planning
- Endpoint deployment planning
- Initiate RMM deployment
- Network & infrastructure review
Who's involved?
Onboarding Engineer
Implementation
- Endpoint security suite deployment
- Cloud migration planning
- Mid-week progress update
- Client asset review
- Email solution review & documentation
- Data solution review & documentation
- Service desk handover
- M365 tenant alignment & config
- Cloud backup configuration
- User cybersecurity training
- Mid-week progress update
- Risks review & documentation
Who's involved?
Service Delivery Manager | Account Manager | Onboarding Engineer
Onboarding Wrap-up
- Technical 90 day roadmap
- Engineer handover
- Departmental handover
- Onboarding wrap-up meeting
- Necessary professional services work completed
Who's involved?
Onboarding Engineer | Service Delivery Manager | Account Manager | Professional Services Engineer | Project Manager
Ongoing Managed IT
- Monthly check-ins
- Quarterly business reviews
- Cyber Essentials(+) Certification
Who's involved?
Service Delivery Manager | Account Manager | Professional Services Engineer
IT Support Services from Techcare
- IT Support Helpdesk: Fast, responsive IT support for day-to-day issues, keeping your team productive and reducing downtime.
- Cloud Services: Secure, scalable cloud solutions, including cloud migrations, that allow your team to work efficiently from anywhere.
- Data Backup and Recovery: Protect your business-critical data with reliable backups and fast recovery when you need it most.
- Security Management: Ongoing protection for your systems, users and data, reducing risk from cyber threats.
- Infrastructure Management: End-to-end connectivity support for your IT, from networks to devices, ensuring everything runs smoothly.
Managed Microsoft 365
We’ve created a Microsoft 365 Secure solution that offers 360-degree protection for your users’ mailbox data. Our managed IT support ensures your Microsoft 365 environment is secure, optimised and fully supported, so your team can get the most out of tools like Outlook, OneDrive, and Teams.
VOIP & SIP Trunks
Phone calls are still a core part of day-to-day business. Our VoIP and SIP solutions provide reliable, flexible communication that works wherever your team is based. We ensure your telephony systems are secure, efficient and easy to manage, helping your team stay connected without disruption.
Our IT Support in action
We don't just talk the talk.
Take a look at our case study with Crown Bank Dental to see how our managed IT support services took full responsibility for their IT systems, relieving pressure on the team and giving them complete peace of mind.
Switch to Techcare
Your tech keeps your business running.
So your IT support team needs to be tip-top, otherwise the rest of your business will start to crumble.
We pride ourselves on our consistently quick response times and high-class customer service.
Not happy with your current provider? Pop your details in the form to get the IT support you deserve.
